Residential Operations Manager-MRRP

Volunteers of America; Mansfield (OH); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

403(b) with company match

Job summary

Volunteers of America in Mansfield, OH is seeking a Residential Operations Manager to oversee second and third shift staff and clients in a 24-hour program. The role ensures safety and security, reports observations to the Assistant Program Director, and maintains regulatory-compliant documentation.

A generous benefits package includes PTO and health coverage. Associate degree and 2+ years supervisory experience preferred.

Qualifications

• Associate’s degree in criminal justice, human services or related field preferred.
• Minimum of 2 years in a supervisory role.
• Work experience may substitute for education requirements.

Responsibilities

• Direct supervision of second and third shift facility staff, clients and surrounding community.
• Report key observations or concerns to the Assistant Program Director.
• Ensure day-to-day safety and security of the facility on assigned shifts.
• Maintain compliance with regulatory requirements through timely documentation and reporting.

Skills

Supervisory experience

Regulatory compliance

Documentation & reporting

Public/community safety

Education

Associate’s degree or relevant field

Job description

Requirements

Associate’s degree in criminal justice, human services or other relevant field preferred. Minimum of 2 years industry experience in a supervisory role. Work experience may be considered as substitution for education requirements.

Responsibilities

Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana we have over 1000 committed and compassionate employees working in multiple impact areas.

In a 24-hour program, the Residential Operations Manager is responsible for the direct supervision of second and third shift facility staff, clients, and the surrounding community, immediately reporting key observations or concerns to the Assistant Program Director. Role ensures the day-to-day safety and security of the facility on the assigned shifts, including clients, staff, and the surrounding community. Ensures compliance with regulatory requirements through timely and accurate completion of documentation. This position maintains operational control within the mission of Volunteers of America Ohio & Indiana (VOAOHIN) and meets contract, funding and/or accreditation requirements. Maintains a positive public image for the organization as evidenced by interactions with external supervising authorities and other service providers.

We offer a generous benefits package including paid time off, medical, dental, vision, and a 403b with company match. Our work touches the mind, body, heart – and ultimately the spirit – of those we serve, integrating our deep compassion with highly effective programs and services.

Position Type

Full-time

Salary Range

$50,000.00 - $53,000.00