Residential Operations Manager

Preventia Security; Columbia (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Paid training and career development

Health savings account (HSA)

Disability insurance

Life insurance

Job summary

Preventia Security in Columbia, TN is seeking a Residential Operations Manager to lead the residential installation team, blending leadership with operational oversight and a strong customer-centric mindset.

The role emphasizes scheduling, KPI accountability, coaching technicians, and ensuring clear communication between field and office to deliver high-quality installations on time and with accurate notes and billing.

Qualifications

• Leadership & team oversight experience
• Strong communication and problem-solving skills
• Customer-centric mindset and emotional intelligence
• Proficiency with field/office coordination tools

Responsibilities

• Lead the residential installation team and ensure adherence to schedules and KPIs
• Coach technicians for performance and retention
• Maintain open lines of communication between field and office
• Monitor job notes, billing information, and documentation
• Support scheduling, dispatching, and parts ordering
• Provide regular KPI and status updates

Job description

Preventia Security Residential Operations Manager Columbia, TN·Full time

The Residential Operations Manager is responsible for the overall success of the residential installation team, blending leadership, operational oversight, and a strong customer-centric mindset. The ideal candidate will be a proactive problem-solver with a high degree of emotional intelligence and attention to detail.

About Preventia Security

We are a premier security alarm and automation company in the southeast with a great reputation and offering. Our purpose is to help people sleep at night and get the most out of their day. We do this by designing and installing the best in home & business security, automation, cameras and other life safety products.

We have locations in middle Tennessee, Chattanooga, TN, Pensacola FL, Montgomery AL and Albany, GA. We are looking for A players to join our team and assist in the delivery of our core purpose. We offer health insurance, retirement program, paid time off and more! Our openings are all listed below.

Description

Key Responsibilities:

• Leadership & Team Oversight
• Holds technicians accountable to schedules, KPIs, and documentation standards
• Coaches and develops technicians for performance and retention
• Creates a culture of ownership, responsibility, and follow-through
• Maintains open lines of communication between field and office

Operational Excellence

• Ensures daily scheduling and dispatching runs smoothly
• Manages return trips, parts ordering, and work order completion
• Oversees calendar accuracy and job documentation compliance
• Tracks and enforces clock-in/out procedures

Customer-Centric Focus

• Follows up on customer issues and ensures timely resolutions
• Reviews open work orders and return visits to prevent customer delays
• Prioritizes jobs and technician assignments based on customer impact
• Ensures accurate job notes and billing information
• Monitors tech productivity and job profitability
• Supports upsell opportunities and technician RMR contributions

Reporting & Communication

• Submits regular updates on team KPIs and job status
• Communicates clearly with managers and other departments
• Participates in daily/weekly huddles with useful, actionable insights

Strong attention to detail and follow-through

High emotional intelligence and conflict resolution skills

Proactive mindset with ability to anticipate and solve problems

Tech-savvy with systems like Field Hub, Google Workspace, spreadsheets, and more

Why Work at Preventia?

• Competitive Pay: $60,000+ based on experience.
• 401(k) with company matching
• Health, dental, vision, and accident insurance
• Short and long-term disability
• Paid time off
• Paid training and career development
• Health savings account (HSA)
• Voluntary life insurance & Critical Illness with Cancer coverage
• Preventia Perks: Preventia pays a portion of employee monthly premium for health insurance, free home monitoring, and a Christmas Club (+ match)

A Company That Lives Its Values:

At Preventia, we’re committed to our core values:

• Enjoy what you do
• Anticipate needs, over-communicate, and exceed customer expectations
• Operate as a team
• Be honest and hold yourself to a higher standard

A Culture of Accountability:

We work hard to ensure that our purpose, values, and promises are upheld. We’re a team that holds each other accountable to our highest standards of service and performance.

Schedule:

Days: Monday to Friday

Location: In-person at our Columbia, TN office

Please do not submit a job board generated resume. Please upload a resume you created in the format required for the system you are applying through.

Preventia is an equal opportunity employer.