Residential Operations Lead — Behavioral Health

Epic Health Partners, LLC; Danville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Retirement plan options

Ongoing training and professional dev.

Job summary

Epic Health Partners is looking for a Residential Team Lead to oversee the daily operations of a residential substance use treatment program in Danville, VA. You will guide direct support staff, assist with admissions and compliance, and help maintain a safe, therapeutic environment for residents.

The role requires coordinating staffing, supervising documentation, and supporting treatment activities while maintaining flexibility to cover shifts as needed.

Qualifications

• Minimum of two (2) years of experience in behavioral health, substance use treatment, residential services, human services, or related field.
• Strong organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities and adapt to changing operational needs.
• Experience with electronic health records and documentation systems preferred.
• Valid driver’s license with acceptable driving record and reliable transportation.
• Ability to work flexible hours, including evenings, weekends, holidays, and shift coverage as needed.

Responsibilities

• Support day-to-day residential operations to ensure safety, structure, and continuity of care.
• Assist with onboarding and training new employees on program expectations, policies, procedures, and documentation requirements.
• Support staffing coverage by assisting with schedule coordination and providing direct resident support as needed.
• Serve as the primary point of contact for routine resident and staff concerns and elevate complex issues.
• Conduct room checks, headcounts, safety checks, facility inspections, and other residential monitoring activities.
• Support admissions, discharges, resident orientation, medication observation processes, and drug screening activities.
• Review documentation for completeness and compliance and assist with audits and quality assurance activities.
• Monitor inventory, supplies, and residential systems to support efficient program operations.
• Support resident participation in treatment services, life skills development, recovery activities, and ADLs.
• Assist with crisis intervention and de-escalation efforts and ensure adherence to safety and emergency procedures.
• Participate in treatment team meetings and communicate resident concerns, observations, and support needs.
• Maintain a clean, organized, and therapeutic residential environment.
• Maintain flexibility to work varied hours and provide coverage during staffing shortages, emergencies, and operational needs.
• Assist with special projects and other duties as assigned.

Skills

Organizational skills

Problem-solving

Communication skills

Multitasking

Tools

Electronic Health Records

Job description

Epic Health Partners is looking for a Residential Team Lead to oversee the daily operations of a residential substance use treatment program in Danville, VA. You will guide direct support staff, assist with admissions and compliance, and help maintain a safe, therapeutic environment for residents.

The role requires coordinating staffing, supervising documentation, and supporting treatment activities while maintaining flexibility to cover shifts as needed.