Office Manager - Lead Team, Drive Customer Satisfaction

packardculliganwater; Stillwater (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401k with employer match

Paid time off and holidays

Dental and Vision Insurance

Tuition reimbursement

Job summary

Packard Culligan Water is seeking an experienced Office Manager in Stillwater, MN. You will lead the office, handle customer calls and administrative duties, and assume managerial responsibilities like payroll, financial reporting, and supervision.

The role emphasizes coaching staff, driving customer satisfaction, and fostering a positive, high-volume work environment with opportunities for career advancement.

Qualifications

• 3+ years of direct management experience in a similar office environment.
• Experience in office or customer service management with staff development.
• Applied knowledge of accounting functions (i.e. payroll, budgeting, AR/AP).
• Strong customer service orientation and interpersonal skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Create and foster a positive, productive work environment.
• Coach and develop office staff to deliver quality customer experiences.
• Ensure professional conduct in all customer, employee, and vendor interactions; take corrective action when needed.
• Improve customer satisfaction, growth, and retention.
• Train and coach staff to identify opportunities for additional sales.
• Schedule appointments for delivery, service, and sales to optimize resources.
• Analyze data to recommend improvements in customer service and retention.
• Oversee financial reporting, operations efficiency, and expense control.
• Manage customer information systems and ensure accurate data processing.
• Report inventories accurately and resolve discrepancies.
• Oversee credit and collections for new orders and delinquent accounts.

Skills

Management experience

Accounting functions

Payroll

Customer service

Communication skills

Education

High school diploma or equivalent

Business/accounting education (preferred)

Tools

Payroll software

AR/AP procedures

Job description

Packard Culligan Water is seeking an experienced Office Manager in Stillwater, MN. You will lead the office, handle customer calls and administrative duties, and assume managerial responsibilities like payroll, financial reporting, and supervision.

The role emphasizes coaching staff, driving customer satisfaction, and fostering a positive, high-volume work environment with opportunities for career advancement.