Residential Mortgage Solutions Advisor

ghr; Monroe Township (IL); On-site; USD 36,000 - 42,000; Full time

Job summary

Bank of America is seeking a residential mortgage originator to deliver First Mortgage and HELOC products in a financial center, in person or by telephone, balancing sales, risk, and client care.

The role requires SAFE Act registration and ongoing compliance with regulatory policies. You will gather documents, submit applications, and keep clients informed throughout the loan process.

Qualifications

• Minimum of 2 years of mortgage origination experience or equivalent with consultative sales background
• Ability to listen actively and understand client needs and goals
• Professional, effective, and confident communication in person and over the phone
• Analytical skills to assess financial data and explain product pricing policies
• Strong customer service skills and end-to-end client experience management
• Willingness to work weekends and/or extended hours as needed

Responsibilities

• Provides tailored guidance to clients across borrowing and banking offerings
• Builds and deepens client relationships leveraging bank capabilities
• Analyzes client financials to recommend suitable financial services
• Presents home lending solutions, submits mortgage applications, and collects documents
• Guides clients through mortgage processes via calls, email, and messaging
• Collaborates with leaders to deliver exceptional client experiences

Skills

Client Management

Relationship Building

Pipeline Management

Credit Documentation Requirements

Credit and Risk Assessment

Risk Management

Attention to Detail

Collaboration

Prospecting

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a residential mortgage originator to deliver First Mortgage and HELOC products in a financial center, in person or by telephone, balancing sales, risk, and client care.

The role requires SAFE Act registration and ongoing compliance with regulatory policies. You will gather documents, submit applications, and keep clients informed throughout the loan process.