Residential Mortgage Processor & Closing Coor

Ascend Bank; Wallingford (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Ascend Bank is seeking a Mortgage Loan Processor & Closing Coordinator to manage loan documentation for complex residential files, coordinate closings, and ensure adherence to regulatory requirements and bank policies.

The role requires 3–5 years of residential mortgage experience with 2+ years in closing, strong analytical and communication skills, and familiarity with FHA/VA guidelines. NMLS certification is preferred or willingness to obtain.

Qualifications

• Three to five years of residential mortgage experience with 2+ years of closing experience preferred.
• NMLS certification required or willing to obtain upon hire.
• Strong analytical, interpersonal, and verbal/written communication skills.
• Familiarity with FHA/VA and TRID regulatory requirements.

Responsibilities

• Process and coordinate residential loan documentation from intake to closing.
• Order and review credit, title, appraisal, and flood reports; prepare disclosures.
• Maintain compliant files and ensure adherence to policy and regulatory requirements.
• Coordinate with attorneys, title companies, and closing teams; manage closing calendar.
• Support loan servicing with accurate booking and post-closing follow-up.
• Update procedures and respond to QC reports.

Skills

NMLS Certification

Attention to detail

Time management

Communication skills

FHA/VA knowledge

Data entry

Regulatory compliance

Education

Two-year college degree or equivalent

Tools

Data Management System

AUS (Automated Underwriting System)

Job description

The Mortgage Loan Processor & Closing Coordinator performs a full range of loan documentation duties on complex residential mortgage files. Responsibilities include processing, coordinating, and preparing loans for closing while ensuring accuracy, regulatory compliance, and adherence to Ascend Bank’s loan policies.

CORE RESPONSIBILITIES

Loan Processing

• Serve as liaison between borrowers, underwriters, originators, and third-party partners.
• Provide timely status updates and return customer inquiries within one business day.
• Manage borrower intake, data entry, and collection of required documentation.
• Order and review credit, title, appraisal, and flood reports.
• Prepare disclosures and run AUS for initial qualification.
• Maintain compliant and secure files in the Data Management System.
• Ensure full understanding of income analysis, title review, RESPA, TILA, TRID, and insurance requirements.
• Maintain pipeline reporting and assign files to underwriting/closing.
• Meet turn-time expectations and complete compliance training

Closing Coordination

• Conduct pre-closing file reviews for regulatory and loan policy compliance.
• Prepare closing packages and funding requests.
• Coordinate with attorneys and title companies on CDs, TRID timing, and required documentation.
• Perform pre- and post-closing audits to verify accuracy and completeness.
• Manage closing calendar, CD reports, and post-closing follow-up.
• Support loan servicing in accurate booking of loans.
• Update Closing Procedures Manual and respond to QC reports.

This position requires compliance with all mortgage regulatory requirements and Ascend Bank’s compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

EXPERIENCE:

Three to five years of residential mortgage experience with 2+ years of closing experience preferred. Advanced level computer skills; strong analytical, interpersonal, and verbal/written communication skills; experience and understanding of FHA/VA/State Housing Agencies is a plus.

SKILL SET:

• NMLS certified or willing and able to obtain NMLS certification upon hire.
• Excellent verbal, written, and interpersonal communication skills.
• High attention to detail and accuracy skills.
• Excellent records and file management skills.
• Proficient time management skills.

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.

• Information, data, and content
• Teaching learning and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research

EDUCATION:

(1) A two-year college degree or work equivalent experience.

*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.