Residential Mortgage Loss Mitigation Pro

Cathay Bank; El Monte (CA); Sur place; USD 35 000 - 39 000; Plein temps

Résumé du poste

Cathay Bank is seeking a Collections/Claims Specialist to manage mortgage loss mitigation and delinquency communications. You will contact borrowers, document interactions, and guide them through forbearance or loss mitigation options in compliance with FDCPA.

The role requires strong organization, communication, and customer service skills, with bilingual being a plus. This full-time position offers competitive benefits.

Qualifications

• High school diploma or equivalent.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication.
• Ability to adapt in a fast-paced environment; team player; PC proficiency.
• Bilingual is a plus.

Responsabilités

• Manage inbound, outbound, and follow-up calls for mortgage loss mitigation and collections.
• Follow FDCPA and bank policies on delinquencies and collection.
• Ensure effective collection of delinquent loans and minimize losses.
• Contact delinquent customers for repayment and document account information.
• Provide information about loss mitigation options to borrowers.
• Monitor mortgage delinquent reports and record actions.

Connaissances

Organizational skills

Problem solving

Communication

Team player

PC proficiency

Customer service

Bilingual (plus)

Formation

High school diploma or equivalent

Description du poste

Cathay Bank is seeking a Collections/Claims Specialist to manage mortgage loss mitigation and delinquency communications. You will contact borrowers, document interactions, and guide them through forbearance or loss mitigation options in compliance with FDCPA.

The role requires strong organization, communication, and customer service skills, with bilingual being a plus. This full-time position offers competitive benefits.