Residential Mortgage Loan Processor/Assistant

The Bippus State Bank; Huntington (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

The Bippus State Bank in Huntington, IN seeks a detail‑oriented Loan Operations Specialist to support underwriting and closings, handling appraisals, title work, and related documents.

You will coordinate with title companies and insurers, prepare loan documents, verify employment pre‑closing, and assist with customer inquiries.

Requirements include a high school diploma; associate degree preferred, and proficiency in Microsoft Office and banking software.

Qualifications

• Knowledge of general banking operations and lending procedures.
• Strong attention to detail and accuracy.
• Ability to organize and prioritize work while meeting deadlines.
• Strong written and verbal communication skills.
• Ability to identify and resolve discrepancies in documentation and records.
• Proficiency with Microsoft Office products and banking software systems.
• Ability to work independently as well as collaboratively within a team environment.
• Ability to maintain confidentiality and professionalism when handling sensitive information.

Responsibilities

• Order appraisals, title work, flood certificate and supporting documents; contact title companies and appraisers.
• Correspond with insurance companies to obtain EOI before closing.
• Review appraisal and UCDP reports.
• Prepare loan documentation including modifications, credit report authorizations, and extensions.
• Verify employment prior to closings.
• Assist with customer service via phone and online messaging.
• Process payoff requests and assist with collection correspondence.
• Index and review loan files in Synergy.
• Assist with processing draw requests.

Skills

Banking operations

Detail oriented

Communication

Microsoft Office

Documentation accuracy

Teamwork

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Banking software systems

Job description

Description

Responsibilities

• Order appraisals, title work, flood certificate, all supporting documents. This also includes correspondence with the title companies and appraisers
• Correspond with insurance companies to get EOI (Evidence of Insurance) before the closing date
• Complete reviews of appraisal and UCDP reports
• Prepare loan documentation including but not limited to modifications, credit report authorizations, and extensions
• Complete verification of employment prior to closings
• Assist with customer service including phone calls and online messaging
• Process payoff requestsAssist with collection correspondence and tracking
• Assist with indexing and reviewing loan files to Synergy
• Assist with processing draw requests

Knowledge, Skills, and Abilities

• Knowledge of general banking operations and lending procedures.
• Strong attention to detail and accuracy.
• Ability to organize and prioritize work while meeting deadlines.
• Strong written and verbal communication skills.
• Ability to identify and resolve discrepancies in documentation and records.
• Proficiency with Microsoft Office products and banking software systems.
• Ability to work independently as well as collaboratively within a team environment.
• Ability to maintain confidentiality and professionalism when handling sensitive information.

Requirements

Education and Experience

Required

• High school diploma or equivalent.
• One year of banking, lending, administrative, clerical, or customer service experience.

Preferred

• Associate degree in a business-related field.
• Previous loan operations, loan processing, loan servicing, or documentation experience.
• Familiarity with core banking and document imaging systems.