Residential Mortgage Loan Officer

First American Bank; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

First American Bank in Chicago, IL, seeks a Residential Mortgage Loan Officer to manage a pipeline of residential loans and guide applicants from inquiry to closing. You will network to build referrals, conduct borrower consultations, collect and review documents, and advise on loan products.

The role collaborates with underwriting, processing, and closing teams to ensure timely, compliant processing. Hybrid work is available; a strong knowledge of conventional, FHA, and VA loans, plus NMLS

Qualifications

• Track record of managing a mortgage pipeline and meeting production goals.
• Strong knowledge of mortgage lending practices (conventional, FHA, VA).
• Familiarity with underwriting standards and analyzing borrower financials.
• Excellent customer service and communication with borrowers.
• Proficiency with loan origination systems and standard office software.
• Knowledge of federal and state mortgage regulations and fair lending.
• Ability to build relationships with real estate professionals and partners.
• Current NMLS registration or ability to obtain licenses.

Responsibilities

• Prospect and network to build referral relationships.
• Conduct borrower consultations and advise on loan products.
• Collect and review financial documentation for loan eligibility.
• Collaborate with underwriting, processing, and closing teams.
• Maintain detailed records in loan origination systems and monitor market/rate changes.
• Uphold regulatory, investor, and internal policy guidelines.

Skills

Customer service

Clear communication

Active listening

Time management

Organizational skills

Explain complex info

Cross-functional collaboration

Referral relationships

Education

High school diploma or equivalent

Bachelor's degree in finance, business, or related field

Tools

Loan origination systems

Office software

Job description

Company Description

First American Bank is a privately held, full-service bank founded in Chicago, with over 900 employees and $7 billion in assets. The bank combines personalized, relationship-based service with modern digital and self-service banking tools. As a privately held institution, it can focus on long-term goals, a customer-first mindset, and a collaborative work environment. With locations in Chicago, Miami, Tampa, and Milwaukee, First American Bank serves individuals, families, and businesses with tailored banking, lending, and wealth management solutions. The organization is a Member FDIC and Equal Housing Lender, committed to privacy, security, and responsible banking practices.

Role Description

This is a full-time, hybrid Residential Mortgage Loan Officer role based in Chicago, IL, with flexibility to work both on-site and from home. The Residential Mortgage Loan Officer will generate and manage a pipeline of residential mortgage loans, from initial inquiry through closing, while providing clear guidance to applicants throughout the process. Daily responsibilities include prospecting and networking to build referral relationships, conducting borrower consultations, collecting and reviewing financial documentation, and advising customers on appropriate loan products. The role collaborates with underwriting, processing, and closing teams to ensure loans meet regulatory, investor, and internal policy guidelines and are processed accurately and on time. The Loan Officer also maintains detailed records in loan origination systems, monitors market and rate changes, and upholds all compliance, fair lending, and privacy standards.

Qualifications

• Demonstrated experience as a Loan Officer or in a closely related lending role, with a track record of managing a mortgage pipeline and meeting production goals.
• Strong knowledge of the Mortgage Industry and Mortgage Lending practices, including conventional, FHA, VA, and other residential loan products.
• Familiarity with underwriting standards and guidelines, with the ability to collect, review, and analyze borrower financial information for loan eligibility.
• Excellent Customer Service skills, including clear communication, active listening, and the ability to explain complex information in a straightforward way.
• Proficiency with loan origination systems and standard office software; strong organizational and time management skills.
• Working understanding of federal and state mortgage regulations, fair lending, and compliance requirements.
• Ability to build and maintain referral relationships with real estate professionals, builders, and community partners.
• High school diploma or equivalent required; bachelor’s degree in finance, business, or a related field preferred.
• Current NMLS registration and any required state mortgage loan originator licenses, or the ability to obtain them within required timeframes.
• Proven ability to work in a hybrid environment, manage competing priorities, and collaborate effectively with cross-functional teams