Loan Officer

First Option Mortgage; Duluth (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

First Option Mortgage in Duluth, GA, is seeking a dedicated Loan Officer to guide borrowers from inquiry to closing. On-site in Duluth, you will consult with clients, explain loan options, and help with pre-qualification and full applications.

The role emphasizes accuracy, compliance, and strong customer service. You will collaborate with underwriting and processing teams, manage a growing loan pipeline, and stay informed about regulatory changes to ensure smooth closings while representing

Qualifications

• Experience in mortgage lending or as a Loan Officer, with a strong understanding of loan origination processes.
• Knowledge of finance principles and mortgage products, including conventional, FHA, VA, and other loan programs.
• Familiarity with underwriting guidelines and the ability to work collaboratively with underwriting teams.
• Strong customer service skills, with the ability to build trust, communicate clearly, and support borrowers through complex decisions.
• Proficiency in loan origination systems (LOS), basic office software, and data entry with attention to detail.
• Excellent verbal and written communication skills, including the ability to explain financial concepts in accessible terms.
• Demonstrated ability to manage multiple files, prioritize tasks, and meet deadlines in a fast-paced environment.
• High ethical standards and commitment to fair lending and regulatory compliance.
• Relevant state mortgage loan originator licensing (or eligibility to obtain), and prior experience in residential mortgage lending preferred.

Responsibilities

• Consult with clients to understand their financial goals and preferred loan products.
• Explain loan products and guide borrowers through pre-qualification and full applications.
• Coordinate with underwriting and processing teams to ensure timely closings.
• Maintain a robust pipeline and monitor loan progress against production targets.
• Stay current with lending regulations and market trends while upholding company values.

Skills

Mortgage lending

Mortgage products

Underwriting guidelines

Customer service

LOS proficiency

Communication skills

Multitasking

Ethical standards

Licensing (state)

Tools

LOS software

Office software

Job description

Company Description First Option Mortgage is a people-focused mortgage lender that supports homebuyers through every step of the home purchase process, from pre-qualification to closing. The organization is driven by core values that emphasize adaptability, purpose, and compassion in every customer interaction. Team members work in a passionate, diverse, and inclusive environment committed to building a better future together. First Option is headquartered in Suwanee, GA, and operates as an Equal Housing Lender, maintaining high standards of compliance and consumer protection. More information about the company, its mission, and licensing can be found at www.myfirstoption.com.
Role Description The Loan Officer is a full-time, on-site role based in Duluth, GA, responsible for guiding borrowers through the mortgage loan process from initial inquiry to closing. Day-to-day responsibilities include consulting with clients to understand their financial goals, explaining loan products, and assisting with pre-qualification and full application completion. The role involves evaluating borrower documentation, coordinating with underwriting and processing teams, and ensuring loans meet regulatory and company guidelines. The Loan Officer will provide consistent customer service, maintain ongoing communication with borrowers, real estate agents, and internal partners, and manage a pipeline of loans to meet production and quality targets. This position also requires staying current with lending regulations and market trends while representing First Option Mortgage’s values in every interaction.
Qualifications

• Experience in mortgage lending or as a Loan Officer, with a strong understanding of loan origination processes.
• Knowledge of finance principles and mortgage products, including conventional, FHA, VA, and other loan programs.
• Familiarity with underwriting guidelines and the ability to work collaboratively with underwriting teams.
• Strong customer service skills, with the ability to build trust, communicate clearly, and support borrowers through complex decisions.
• Proficiency in loan origination systems (LOS), basic office software, and data entry with attention to detail.
• Excellent verbal and written communication skills, including the ability to explain financial concepts in accessible terms.
• Demonstrated ability to manage multiple files, prioritize tasks, and meet deadlines in a fast-paced environment.
• High ethical standards and commitment to fair lending and regulatory compliance.
• Relevant state mortgage loan originator licensing (or eligibility to obtain), and prior experience in residential mortgage lending preferred.