Residential Manager

Better Community Living in; New Bedford (MA); On-site; USD 50,000 - 67,000; Full time

Job summary

Better Community Living, serving the Greater New Bedford area, is seeking a hands-on residential manager to provide direction, supervision, and training of staff, while working directly with adults with developmental disabilities in a residential home setting.

Coordinate operations, supervise staff, liaise with agencies, and guide resident training and family support; the role requires 3–5 years in DDS program management, experience with behavioral plans, and certifications such as First Aid,

Qualifications

• 3-5 years residential DDS program management experience, including prior direct support staff supervision preferred
• 3-5 years work experience and knowledge of intensive behavior plans and behavioral intervention
• 3-5 years work experience with individuals having developmental disabilities with medical issues, high risk behaviors and complex behavior plans
• First Aid, CPR, MAP, CPI required; recertification training provided
• Intermediate computer and email knowledge

Responsibilities

• Foster open and supportive communication with consumers, families, DDS, Guardians and other community organizations and agencies.
• Oversee all consumer medical, medication and health issues.
• Provide and ensure communication of medical and health issues to staff, agency nurses, and families.
• Administrative responsibilities include scheduling and time reporting, financial management, coordination of community activities, family member interaction, and record keeping and reporting.
• Monitor staff performance management, including evaluations and developmental plans and disciplinary actions.
• Routinely review and ensure completion/submission of all required daily, bi-weekly, monthly, quarterly and annual reports as scheduled.
• Maintain and organize all data collection, medical behavioral and all other documentation needed according to the company procedures and DDS policies.
• Coordinate all aspects of consumer and program financial procedures in accordance with company and DDS policies. Assure the proper and prudent expenditures of all funds.
• Oversee maintenance of the location and vehicles to include cleanliness, decor, safety issues, and emergency situations: practice preventative maintenance; ensure compliance with OSHA standards.

Skills

Residential management

Staff supervision

Behavioral plans

DDS knowledge

Tools

First Aid Certification

CPR Certification

MAP

CPI

Computer/Email skills

Job description

Job Details: Job Location: Greater New Bedford Area - New Bedford, MA 02740, Position Type: Full Time, Education Level: High School, Salary Range: $58,600.00 - $58,600.00 Salary, Job Category: Nonprofit - Social Services, Careers at Better Community Living (BCL)

At Better Community Living, our work is rooted in a simple but powerful belief that every individual deserves the opportunity to live with dignity, independence, and purpose in their community.

BCL provides residential and community-based services for adults with developmental disabilities across the Greater New Bedford region. Our programs focus on person-centered care that helps individuals build skills, strengthen relationships, and participate fully in the world around them.

Behind this work is a dedicated team of professionals who bring compassion, patience, and commitment to the individuals we support every day. We understand that the strength of our organization comes from the people who work here, which is why we focus on creating a supportive workplace where employees feel valued, respected, and empowered to grow.

Whether someone is beginning their career in human services or bringing yearn of experience, BCL offers an opportunity to do meaningful work while building a stable and rewarding career.

Working at BCL

Working at BCL means being part of a mission-driven organization that values teamwork, accountability, and community impact. Our staff members support individuals in living independent lives while also growing professionally through training, mentorship, and leadership opportunities.

Many members of our leadership team began their careers providing direct support and have advanced into supervisory and management roles within the organization. We believe strongly in promoting from within and developing the next generation of leaders in human services.

Compensation and Earning Opportunities

BCL offers competitive compensation along with opportunities for employees to increase their earnings through additional shifts and scheduling flexibility. Because our programs operate around the clock, employees may have opportunities to pick up extra hours when available.

• Consistent full-time schedules
• Opportunities to pick up additional shifts when available
• Weekend shift differentials for eligible roles
• Overtime opportunities based on program needs
• Paid training and certification programs

For many employees, the ability to work additional hours provides flexibility and an opportunity to increase their overall earnings while supporting the individuals we serve.

Benefits and Professional Development

• Medical and dental insurance options
• 401 k retirement savings plan
• Life insurance options
• Tuition assistance opportunities
• Professional development and training
• Supportive leadership and mentorship

We believe in investing in our employees so they can continue developing both personally and professionally.

Join Our Team

A career at Better Community Living is more than just a job. It is an opportunity to make a meaningful difference in the lives of others while building a career rooted in service, compassion, and community.

If you are passionate about helping others and want to be part of an organization that values your work and supports your growth, we encourage you to explore opportunities with BCL.

Employment Status

Full Time, Exempt 40 hours per week

Reports to Program Director

Job Summary

This is a full time position for a hands on residential manager providing direction, supervision, and training of staff as well as work directly with adults who have developmental disabilities in a residential home setting. Coordinate all operations and activities of the residence, including staff supervision, acting as agency/community liaison, and directing resident training, and programming family support.

Responsibilities

• Foster open and supportive communication with consumers, families, DDS, Guardians and other community organizations and agencies.
• Oversee all consumer medical, medication and health issues.
• Provide and ensure communication of medical and health issues to staff, agency nurses, and families.
• Administrative responsibilities include scheduling and time reporting, financial management, coordination of community activities, family member interaction, and record keeping and reporting.
• Monitor staff performance management, including evaluations and developmental plans and disciplinary actions.
• Routinely review and ensure completion/submission of all required daily, bi-weekly, monthly, quarterly and annual reports as scheduled.
• Maintain and organize all data collection, medical behavioral and all other documentation needed according to the company procedures and DDS policies.
• Coordinate all aspects of consumer and program financial procedures in accordance with company and DDS policies. Assure the proper and prudent expenditures of all funds.
• Oversee maintenance of the location and vehicles to include cleanliness, decor, safety issues, and emergency situations: practice preventative maintenance; ensure compliance with OSHA standards.

Working Conditions

• Physical activities include but not limited to climbing, balancing, stooping, kneeling, pulling, etc.
• Exerting in excess of 100 lbs. of force occasionally.
• Subject to both indoor and outdoor environmental conditions.
• The worker is subject to hazards such as moving parts, moving vehicles, etc.

Qualifications

• 3-5 years residential DDS program management experience, including prior direct support staff supervision preferred
• 3-5 years work experience and knowledge of intensive behavior plans and behavioral intervention.
• 3-5 years work experience with individuals having developmental disabilities with medical issues, high risk behaviors and complex behavior plans
• First Aid, CPR, MAP, CPI will be required: recertification training provided
• Intermediate computer, email knowledge.

Salary

$58,600 per year

Benefits

BCL offers a comprehensive benefits package including medical, dental, tuition, and 401k and life insurance options for all eligible employees.

Equal Opportunity Statement

Employment decisions will be based on the principles of equal opportunity. All personnel actions (recruiting, hiring, training, promotion, compensation, etc.) are administered without regard to any characteristic protected by state, federal or local law, assuming said characteristic does not interfere with the performance of essential job functions. Reasonable accommodations will be made for disabilities and religious beliefs. Please inform us of any necessary accommodations to the application process.