Residential Manager

Better-Community-Living-Inc; New Bedford (MA); On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition assistance

401k retirement plan

Life insurance

Job summary

Better Community Living (BCL) in New Bedford, MA, seeks a hands-on Residential Manager to lead staff, supervise program operations, and coordinate resident training and services for adults with developmental disabilities. This role directly supports individuals in a residential home setting and requires collaboration with families, DDS, and community partners.

The position emphasizes supervison, data reporting, financial oversight, and adherence to safety standards.

Qualifications

• 3-5 years residential DDS program management experience, including prior direct support staff supervision preferred.
• 3-5 years work experience and knowledge of intensive behavior plans and behavioral intervention.
• 3-5 years work experience with individuals having developmental disabilities with medical issues, high risk behaviors and complex behavior plans.
• First Aid, CPR, MAP, CPI recertification or training provided.
• Intermediate computer and email knowledge.

Responsibilities

• Foster open and supportive communication with consumers, families, DDS, Guardians and other community organizations and agencies.
• Oversee all consumer medical, medication and health issues.
• Provide and ensure communication of medical and health issues to staff, agency nurses, and families.
• Administrative responsibilities include scheduling and time reporting, financial management, coordination of community activities, family member interaction, and record keeping and reporting.
• Monitor staff performance management, including evaluations and developmental plans and disciplinary actions.
• Routinely review and ensure completion of all required daily, bi-weekly, monthly, quarterly and annual reports as scheduled.
• Maintain and organize all data collection, medical behavioral and other documentation per procedures and DDS policies.
• Coordinate all aspects of consumer and program financial procedures and ensure proper expenditures.
• Oversee maintenance of the location and vehicles, safety, and OSHA compliance.

Skills

Residential program management

Staff supervision

Communication

Behavioral intervention

Medical issues handling

Tools

MAP training

CPI training

First Aid

CPR

Job description

Careers at Better Community Living (BCL)At Better Community Living, our work is rooted in a simple but powerful belief that every individual deserves the opportunity to live with dignity, independence, and purpose in their community.BCL provides residential and community-based services for adults with developmental disabilities across the Greater New Bedford region. Our programs focus on person centered care that helps individuals build skills, strengthen relationships, and participate fully in the world around them.Behind this work is a dedicated team of professionals who bring compassion, patience, and commitment to the individuals we support every day. We understand that the strength of our organization comes from the people who work here, which is why we focus on creating a supportive workplace where employees feel valued, respected, and empowered to grow.Whether someone is beginning their career in human services or bringing yearn of experience, BCL offers an opportunity to do meaningful work while building a stable and rewarding career.Working at BCLWorking at BCL means being part of a mission-driven organization that values teamwork, accountability, and community impact. Our staff members support individuals in living independent lives while also growing professionally through training, mentorship, and leadership opportunities.Many members of our leadership team began their careers providing direct support and have advanced into supervisory and management roles within the organization. We believe strongly in promoting from within and developing the next generation of leaders in human services.Compensation and Earning OpportunitiesBCL offers competitive compensation along with opportunities for employees to increase their earnings through additional shifts and scheduling flexibility. Because our programs operate around the clock, employees may have opportunities to pick up extra hours when available.Staff may benefit from:✓ Consistent full-time schedules✓ Opportunities to pick up additional shifts when available✓ Weekend shift differentials for eligible roles✓ Overtime opportunities based on program needs✓ Paid training and certification programsFor many employees, the ability to work additional hours provides flexibility and an opportunity to increase their overall earnings while supporting the individuals we serve.Benefits and Professional DevelopmentBCL offers a comprehensive benefits package for eligible employees, including:✓ Medical and dental insurance options✓ 401 k retirement savings plan✓ Life insurance options✓ Tuition assistance opportunities✓ Professional development and training✓ Supportive leadership and mentorshipWe believe in investing in our employees so they can continue developing both personally and professionally.Join Our TeamA career at Better Community Living is more than just a job. It is an opportunity to make a meaningful difference in the lives of others while building a career rooted in service, compassion, and community.If you are passionate about helping others and want to be part of an organization that values your work and supports your growth, we encourage you to explore opportunities with BCL.Employment StatusFull Time, Exempt 40 hours per weekReports to Program DirectorJob Summary: This is a full time position for a hands on residential manager providing direction, supervision, and training of staff as well as work directly with adults who have developmental disabilities in a residential home setting. Coordinate all operations and activities of the residence, including staff supervision, acting as agency/community liaison, and directing resident training, and programming family support.Responsibilities include:Foster open and supportive communication with consumers, families, DDS, Guardians and other community organizations and agencies.Oversee all consumer medical, medication and health issues.Provide and ensure communication of medical and health issues to staff, agency nurses, and families.Administrative responsibilities include scheduling and time reporting, financial management, coordination of community activities, family member interaction, and record keeping and reporting.Monitor staff performance management, including evaluations and developmental plans and disciplinary actions.Routinely review and ensure completion/submission of all required daily, bi-weekly, monthly, quarterly and annual reports as scheduled.Maintain and organize all data collection, medical behavioral and all other documentation needed according to the company procedures and DDS policies.Coordinate all aspects of consumer and program financial procedures in accordance with company and DDS policies. Assure the proper and prudent expenditures of all funds.Oversee maintenance of the location and vehicles to include cleanliness, décor, safety issues, and emergency situations: practice preventative maintenance; ensure compliance with OSHA standards.Working ConditionsPhysical activities include but not limited to climbing, balancing, stooping, kneeling, pulling, etc.Exerting in excess of 100 lbs. of force occasionally.Subject to both indoor and outdoor environmental conditions.The worker is subject to hazards such as moving parts, moving vehicles, etc.Requirements:3-5 years residential DDS program management experience, including prior direct support staff supervision preferred3-5 years work experience and knowledge of intensive behavior plans and behavioral intervention.3-5 years work experience with individuals having developmental disabilities with medical issues, high risk behaviors and complex behavior plansFirst Aid, CPR, MAP, CPI will be required: recertification training providedIntermediate computer, email knowledge.Salary: $58,600 per yearBenefits: BCL offers a comprehensive benefits package including medical, dental, tuition, and 401k and life insurance options for all eligible employees.Employment decisions will be based on the principles of equal opportunity. All personnel actions (recruiting, hiring, training, promotion, compensation, etc.) are administered without regard to any characteristic protected by state, federal or local law, assuming said characteristic does not interfere with the performance of essential job functions. Reasonable accommodations will be made for disabilities and religious beliefs. Please inform us of any necessary accommodations to the application process.