Residential Appliance Pro: Field Service in Key West

Sears; Key West (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Sears is seeking a hands-on Residential Major Appliance Service Specialist in Key West, FL. You will diagnose, service, and repair refrigerators, washers, dryers, and ovens, while performing preventative maintenance and clearly communicating findings to customers.

You will log service details, stay updated with OEM updates, and build long-term customer relationships through reliable, friendly service in a field-based role requiring a valid driver's license.

Qualifications

• High school diploma or equivalent; formal training or certification in appliance repair is a strong plus.
• Demonstrated experience in appliance repair or a closely related trade.
• Sharp diagnostic instincts and meticulous attention to detail.
• Confident communication skills and a personable, customer-first mindset.
• Self-directed time management and the ability to work independently in the field.

Responsibilities

• Diagnose, service, and repair major household appliances — including refrigerators, washers, dryers, and ovens.
• Complete preventative maintenance and inspections to keep equipment operating at peak performance.
• Clearly explain findings, options, and next steps to customers in a professional, approachable manner.
• Document service calls thoroughly, including work performed and parts utilized.
• Continuously expand knowledge of emerging appliance technology and modern repair methods.
• Provide standout service that builds trust and long-term customer relationships.

Skills

Appliance repair experience

Diagnostic skills

Communication skills

Customer service mindset

Time management

Self-directed work

Education

High school diploma or equivalent

Formal training or certification in appliance repair

Job description

Sears is seeking a hands-on Residential Major Appliance Service Specialist in Key West, FL. You will diagnose, service, and repair refrigerators, washers, dryers, and ovens, while performing preventative maintenance and clearly communicating findings to customers.

You will log service details, stay updated with OEM updates, and build long-term customer relationships through reliable, friendly service in a field-based role requiring a valid driver's license.