Residential Maintenance Supervisor: Lead Scheduling & QA

Nielson Construction; Harrisburg (SD); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance (employee)

Dental Insurance

Vision Insurance

401(k) with match

Paid time off

Life insurance

Referral bonuses

Employee Assistance Program

Job summary

Nielson Construction is seeking a Maintenance Supervisor to lead the day-to-day maintenance of completed homes, rental properties, and other units, ensuring they remain mechanically functional, aesthetically maintained, protected, safe, and ready for intended use.

You will oversee the Residential Maintenance Technician and Property Maintenance Team, manage scheduling, training, quality assurance, and coordinate with Construction Operations and Sales to align priorities while ensuring

Qualifications

• Experience in residential construction, property maintenance, facilities maintenance, warranty service, or a related field; supervisory or lead experience preferred.
• Strong working knowledge of residential home systems, construction practices, preventative maintenance, and common repair methods.
• Demonstrated ability to lead, coach, train, schedule, prioritize, and hold employees accountable.
• Strong attention to detail with the ability to identify mechanical, functional, aesthetic, cleanliness, and presentation deficiencies.
• Strong communication, organization, problem-solving, and follow-through.
• Valid driver's license and acceptable driving record.

Responsibilities

• Provide daily leadership and supervision to the Finished Homes Maintenance Technician and Property Maintenance Team.
• Set clear expectations for quality, productivity, safety, documentation, and property presentation.
• Provide ongoing field coaching and hands-on training to improve technical skills, inspection quality, efficiency, and consistency.
• Identify training needs and support onboarding and development of maintenance employees.
• Develop and manage daily and weekly schedules for preventative maintenance, corrective work, property upkeep, seasonal activities, and priority support requests.
• Prioritize work based on urgency, property condition, showing schedules, risk of property damage, customer impact, and operational needs.
• Coordinate labor, materials, tools, equipment, vendors, and trade partners necessary to complete assigned work.
• Monitor open work and deficiencies through completion and communicate resource or scheduling constraints before they affect service levels.
• Ensure completed homes receive required preventative maintenance inspections and remain functional, clean, safe, secure, and show-ready.
• Conduct independent quality reviews of inspections and completed work to verify established standards are being achieved.
• Verify completed work fully addresses identified concerns before items are considered complete.
• Identify missed deficiencies, repeat repairs, recurring maintenance concerns, and trends requiring additional training or process improvement.
• Oversee general maintenance and repair activities for company-managed rental properties, including routine service requests, preventative maintenance, and corrective repairs.
• Coordinate and prioritize rental property maintenance needs involving plumbing, electrical, HVAC, appliances, doors and windows, interior and exterior finishes, and other general property repairs within the team’s capabilities.
• Support rental property turnover activities, including inspections, repair coordination, general upkeep, and preparation of units for new occupants.
• Coordinate vendors and trade partners when specialized repairs or services are required and verify work is completed to established quality standards.
• Maintain regular communication with Construction Operations and Sales regarding upcoming priorities, showings, open houses, events, closings, and other needs.
• Proactively identify opportunities for available maintenance resources to support Construction Operations without compromising required finished-home maintenance.
• Coordinate appropriate support for minor repairs, punch-list activities, property preparation, cleanup, material movement, and other field needs within the team’s capabilities.
• Partner with Sales to ensure completed and model homes are prepared for customer showings, open houses, Parade of Homes, and other customer-facing events.
• Monitor inspection completion, preventative maintenance compliance, home readiness, open deficiencies, corrective-work turnaround time, quality findings, and recurring issues.
• Review workload and productivity to identify opportunities to improve staffing, scheduling, processes, tools, materials, or technology.
• Support continuous improvement of maintenance SOPs, inspection checklists, quality standards, workflows, and reporting.
• Provide regular updates to the Service Operations Manager regarding team performance, significant property concerns, resource needs, and improvement opportunities.

Job description

Nielson Construction is seeking a Maintenance Supervisor to lead the day-to-day maintenance of completed homes, rental properties, and other units, ensuring they remain mechanically functional, aesthetically maintained, protected, safe, and ready for intended use.

You will oversee the Residential Maintenance Technician and Property Maintenance Team, manage scheduling, training, quality assurance, and coordinate with Construction Operations and Sales to align priorities while ensuring