Residential Loan Servicing Specialist

Manasquan Bank; Wall Township (NJ); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

11 paid holidays

Amazon recognition platform

CREW Cares volunteering

Professional development opportunities

Monthly engagement events

Tuition Reimbursement

Student Loan Repayment

Calm app

Pet benefits

Job summary

Manasquan Bank is seeking a Residential Loan Servicing Specialist to support loan servicing operations in Wall, NJ. The role processes payments, payoffs, escrows, and taxes, while ensuring accurate loan records and proactive client service.

The position involves cross-training across the Loan Servicing team and supporting audits and payoff requests. Ideal candidates will have at least 1 year of banking experience and strong Excel/Office skills, with a focus on timely communication and

Qualifications

• Detailed knowledge of residential/consumer loans and lending documentation.
• Proficient with banking software/applications and MS Excel/Word.
• Strong interpersonal and communication skills for internal and external clients.
• Ability to work independently, manage time, and handle confidential information.

Responsibilities

• Assist with Quality Control loan servicing reviews.
• Assist with Loan Modifications and mortgage cancellations.
• Process/organize insurance claims and related documentation.
• Set up and maintain auto-payments (TMS) and escrow payments.
• Respond to loan servicing hotline and emails; support audits.

Skills

Loan servicing

Microsoft Excel

Customer service

Communication

Time management

Tools

CSC software

TMS

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Residential Loan Servicing Specialist

Landmark Place Residential Lending Non-officer, FT Non-Exempt Wall, NJ, US

2 days ago Requisition ID: 1592

Salary Range: $23.00 To $28.20 Hourly

PRIMARY PURPOSE

Support residential and consumer loan servicing by processing payments and payoffs, assisting with escrow, tax payments, insurance claims, loan modifications, and mortgage cancellations, and maintaining accurate loan records. Provide responsive client service, resolve payment issues, and assist with quality control reviews and audit responses while collaborating with the loan servicing team.

$23.00 - $28.20 an hour | $45,000 - $55,00 Annually

SCHEDULE: Full-time; Monday - Friday, varying; 37.5-hour work week

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with Quality Control loan servicing reviews
• Assist with Loan Modifications
• Process mortgage cancellations through CSC software & update corresponding spreadsheets/folders. Move the flood folders to "Paid" folder when complete.
• Process/Organize Insurance Claims & Checks. Ensure documentation is up to date & in the respective client’s folder.
• Assist in the set-up of all auto-payments (TMS), perform auto-pay maintenance.
• Assist with quarterly real estate tax payments
• Research and correct loan payment problems.
• Process returned payments
• Answer the loan servicing hotline & respond to Loan servicing emails.
• Partner with other Loan Servicing Specialists to learn all aspects of Loan Servicing; each team member will be cross trained in all roles within the Loan Servicing department.
• Assist with external and internal audit responses.
• Assist in preparing payoff request letters and review loan payoffs. Process payoffs via wire/check.
• Send paid loans in conjunction with Commercial Lending to Iron Mountain quarterly.
• Process lockbox payments (Deluxe)
• Assist with Escrow Analysis & subsequent client calls.
• Open/process mail daily
• Other duties as assigned

JOB REQUIREMENTS

• Detailed knowledge of residential/consumer loans and lending documentation
• Experience with banking software/applications
• Proficient with Microsoft Office Suite products, specifically Excel and Word
• Great interpersonal skills: ability to interact in an appropriate and timely manner with all internal/external clients
• Ability to communicate clearly and accurately in both verbal and written form
• Ability to work independently and efficiently
• Ability to manage time, resources, and set priorities to accomplish multiple duties
• Ability to maintain and report on confidential information in an appropriate manner
• High level of commitment to exceptional service and client relationship development for internal and external clients
• Align and embrace Manasquan Bank’s pillar core values including, engagement, quality, innovation, and relevance and sustainability
• Compliance with all required enterprise-wide trainings to keep current on regulatory and industry trends
• Possess the level of product knowledge necessary to effectively promote the Bank’s products and services by identifying cross selling opportunities, educating clients regarding the benefits of the Bank’s products and services, and effectively promoting them

EDUCATION & EXPERIENCE

• Minimum 1 year of experience within a banking or other financial institution; exposure to residential or consumer lending products, including familiarity with loan payments, escrow accounts, and borrower inquiries
• Working knowledge of residential/consumer loans and lending documentation
• Compensation: market competitive salaries and annual merit increase and bonus program
• Perks: 11 paid holidays, recognition platform integrated with Amazon, CREW Cares paid volunteering, & professional development opportunities & monthly engagement events
• Differentiators: Tuition Reimbursement, Student Loan Repayment, Calm app, & pet benefits

WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Working conditions are those of an "open" office environment, which can require the ability to manage some stress such as noise level from clients, employees, and general office equipment, etc. Daily use of wrists, hands, and fingers to use computer, telephone, fax, copier, and general office equipment. Ability to hear and speak clearly for gathering information. Sitting for extended periods of time (up to 8 hours), standing, and walking up to 20% of work time. Ability to bend and lift coin boxes/bags, up to approximately 30lbs. Ability to operate a motor vehicle for travel within the entire branch network.

DISCLAIMER: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified, disabled individuals for the performance of essential duties and responsibilities.