Loan Servicing Specialist II

Sturdyonline; Cape May Court House (NJ); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan with match

Tuition reimbursement

Group term life insurance

Employee banking products

Job summary

Sturdy Savings Bank is seeking a Loan Servicing Specialist II to provide servicing support for residential, consumer, and commercial loans. You will book loans, process payments, maintain accounts, and prepare bills in a structured workflow under supervision.

Responsibilities include responding to inquiries, maintaining files, and ensuring data integrity and compliance. SBA experience is a plus; a strong grasp of loan software and reporting will help succeed in this role.

Qualifications

• High school diploma or equivalent.
• 1-3 years of similar experience.
• Good organizational, communications and public relations skills, particularly in working with documentation that requires special or confidential handling.
• The interpersonal skills to communicate effectively via telephone with employees and consumers.
• Ability to perform various mathematical computations.
• Strong understanding and comfort level in working with computers. Knowledge of the following programs: Word, Excel, Access, Calyx, OCC’s APR program, FNMA DU, OSI/BISYS loan functions, and CBA and Universal credit ordering programs or the ability to learn the programs fairly quickly and easily.

Responsibilities

• Provides servicing assistance to customers on residential, consumer, and commercial loans.
• Book new loans to the main system, process payments, maintain existing loans, handle payoff requests, and prepare loan bills.
• Determine additional information or documentation needed to maintain servicing of loan files.
• Respond to questions about all aspects of residential, consumer, and commercial loans.
• Prepare servicing correspondence to consumers and maintain loan files.
• Ensure files are orderly and complete, manage retention and security of loan documents.
• May participate in improvement of servicing procedures.
• SBA experience is a plus.

Skills

Organizational skills

Communication skills

Public relations

Interpersonal communication

Mathematical calculations

Computer literacy

Education

High school diploma or equivalent

1-3 years of similar experience

Tools

Word

Excel

Access

Calyx

OCC APR program

FNMA DU

OSI/BISYS loan functions

CBA and Universal credit ordering programs

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Servicing Specialist II

LOAN SERVICING Regular Full-Time Cape May Court House, Cape May Court House, NJ, US

4 days ago Requisition ID: 1548

Salary Range: $18.93 To $28.39 Hourly

Loan Servicing Specialist II

About Sturdy Savings Bank

Since 1922, Sturdy Savings Bank has been built on the foundation of providing full-service personalized banking services to the communities it serves in Cape May and Atlantic Counties. Sturdy is dedicated to supporting local organizations and giving back to the communities it serves through donations, financial education and teammate volunteerism.

At Sturdy Savings Bank, we believe our success begins with our team. We are proud to cultivate a supportive and inclusive workplace where collaboration and professional growth thrive. Our employees enjoy a comprehensive range of benefits and opportunities for career development and advancement. Join us and become part of a company that values your skills, encourages your aspirations, and is committed to making a difference for our customers, communities, and employees.

Summary

Provides servicing assistance to customers on their residential, consumer, and commercial loans. Under general supervision, in accordance with established policies and procedures, assumes responsibility for proper processing of loan transactions, including but not limited to, booking new loans to the main computer system, payment processing, maintenance of existing loans, payoff requests, and the production and review of loan bills. Determines what additional information and/or documentation may be needed in order to maintain servicing of the loan file. May make recommendations on servicing procedures. Responds to questions concerning all aspects of the residential, consumer, and commercial loans from various sources. Is responsible for the completion of the servicing correspondence to consumers. Maintain new and paid loan files, gathers data and prepares recurring and special reports. Responsible for making sure the files are consistently in order and complete. Manages the required retention standards and security of all loan documents. Performs any combination of duties, depending upon department requirements. SBA experience a plus.

Education, Skills, and Experience Required:

• A high school diploma or equivalent.
• One to three years of similar experience.
• Good organizational, communications and public relations skills, particularly in working with documentation that requires special or confidential handling.
• The interpersonal skills to communicate effectively via telephone with employees and consumers.
• Ability to perform various mathematical computations.
• Strong understanding and comfort level in working with computers. Knowledge of the following programs: Word, Excel, Access, Calyx, OCC’s APR program, FNMA DU, OSI/BISYS loan functions, and CBA and Universal credit ordering programs or the ability to learn the programs fairly quickly and easily.

Benefits (based on eligibility):

• Healthcare (with Health Reimbursement Account feature) includes cost-sharing
• Paid Group Term Life Insurance, EAP & Long-Term Disability
• Optional Dental, Vision, and Employee/Dependent Life Insurance
• Tuition Reimbursement
• 401(k) Retirement Savings Plan with match
• Paid Holidays (11), Sick (7), Personal (2), and Birthday Time (1)
• 10-25 Vacation Days per year depending on career level and years of service.
• Free banking products and services, and Employee Loan Program

Any offer of employment is contingent upon the candidate successfully passing a background check, which may include initial credit, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Specific compensation offered will be determined based on a combination of factors including, but not limited to, the candidate’s knowledge, skills, depth of work experience, certifications, and location.