Residential Loan Servicing Manager

German American; Whitehall, Northern (OH, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Education Assistance

Parental bonding leave

Wellness benefits

Life insurance

401(k) match

Job summary

German American is seeking a Residential Loan Servicing Manager to lead the mortgage servicing team, ensuring accurate, timely, and compliant service for the loan portfolio. You will partner with Sales, Underwriting, and Operations to optimize processes and profitability.

The role requires supervisory experience, a bachelor’s degree in a relevant field, and strong knowledge of real estate lending regulations.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or equivalent.
• Up to five years of mortgage servicing experience.
• Strong verbal and written communication; supervisory experience.

Responsibilities

• Lead the Mortgage Servicing team to deliver accurate, timely, and compliant service for the loan portfolio.
• Oversee day-to-day servicing activities, escrow analysis, tax payments, and insurance monitoring.
• Coordinate with Mortgage, Accounting, Compliance, Risk, IT, and vendors to strengthen controls and implement technology solutions.
• Coach and develop associates, monitor performance, and drive regulatory and process improvements.

Skills

Team leadership

Regulatory compliance

Mortgage servicing

Education

Bachelor’s degree in Business Administration, Finance, or Accounting

Tools

Encompass

AUS (LP/DU)

FHA Connection

VA portal

GUS

Job description

Residential Loan Servicing Manager

The ResidentialLoan Servicing Manager is responsible for leading all aspects of themortgage servicing activities to ensure compliance and exceptional customerservice. This role determines optimal team structure, sets KPIs, and aligns technologyto deliver best-in-class service. The managerpartners closely with Sales, Underwriting, and Operations teams to createseamless processes, mitigate risk, and optimize margin management. Attention to accuracy, compliance andprofitability are essential.

Duties and Responsibilities

Everyday you will lead the Mortgage Servicing team in delivering accurate, timely,and compliant service for the mortgage loan portfolio. You will create aculture of accountability, engagement, and continuous improvement whileoverseeing day-to-day servicing activities, escrow analysis, tax payments,insurance monitoring, borrower communications, and resolution of complexcustomer concerns. In this role, you will partner with Mortgage, Accounting,Compliance, Risk, IT, vendors, and other stakeholders to strengthen servicingcontrols, support audits and regulatory reviews, improve processes, andimplement technology solutions that enhance efficiency, scalability, and theborrower experience. You will also coach and develop associates, monitor dailyperformance and deliverables, provide updates on regulatory and processchanges, and recommend procedural improvements to ensure servicing operationsremain accurate, current, and customer-focused.

Requirements

Toqualify for this role, you must have a bachelor’s degree in BusinessAdministration, Finance, Accounting, or an equivalent combination of educationand experience, along with at most five years of mortgage servicing experienceand a strong understanding of loan processing and documentation. You shouldalso bring prior supervisory experience, demonstrated teamwork and customerservice skills, knowledge of real estate lending criteria, compliance, andfederal and state regulations, strong verbal and written communication skills,and the ability to think creatively and solve issues independently.

Bonus Points

• Encompass, AUS (LP & DU), Navigator, Director, Microsoft Suite including Outlook, FHA Connection, VA portal, GUS

What we can offer you

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education Assistance Program
• Paid Parental Bonding Leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

Location

Whitehall

About Us

Heartland Bank, a Division of German American Bancorp, and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers andcommunities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.