Residential Loan Servicing Manager

German American; Jasper (IN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Life insurance

401(k) match

Stock purchase plan

Education assistance

Parental bonding leave

Wellness benefits

Service awards

Discounts on goods

Job summary

German American Bancorp in Jasper, IN seeks a Residential Loan Servicing Manager to lead the mortgage servicing team, ensuring accuracy, compliance, and profitability. You will align processes with Sales, Underwriting and Operations, set KPIs, and guide technology to deliver exceptional customer service.

Candidates should have a bachelor’s degree and at least five years of servicing experience with supervisory responsibilities; strong regulatory knowledge is required.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or Accounting.
• At least five years of mortgage servicing experience.
• Prior supervisory experience and strong customer service skills.
• Knowledge of real estate lending criteria and regulatory requirements.

Responsibilities

• Lead the Mortgage Servicing team to deliver accurate, compliant service.
• Set KPIs, optimize processes, and partner with Sales, Underwriting, and Ops.
• Oversee escrow analysis, tax payments, and insurance monitoring.
• Coach associates and drive continuous improvement and risk mitigation.

Skills

Mortgage servicing

Leadership

Communication

Regulatory knowledge

Teamwork

Problem solving

Education

Bachelor's degree in Business Administration

Tools

Encompass

AUS (LP & DU)

Navigator

Microsoft Suite

Outlook

Job description

Job Title: Residential Loan Servicing Manager

The ResidentialLoan Servicing Manager is responsible for leading all aspects of themortgage servicing activities to ensure compliance and exceptional customerservice. This role determines optimal team structure, sets KPIs, and aligns technologyto deliver best-in-class service. The managerpartners closely with Sales, Underwriting, and Operations teams to createseamless processes, mitigate risk, and optimize margin management. Attention to accuracy, compliance andprofitability are essential.

Duties and Responsibilities

Everyday you will lead the Mortgage Servicing team in delivering accurate, timely,and compliant service for the mortgage loan portfolio. You will create a culture of accountability, engagement, and continuous improvement while overseeing day-to-day servicing activities, escrow analysis, tax payments, insurance monitoring, borrower communications, and resolution of complex customer concerns. In this role, you will partner with Mortgage, Accounting, Compliance, Risk, IT, vendors, and other stakeholders to strengthen servicing controls, support audits and regulatory reviews, improve processes, and implement technology solutions that enhance efficiency, scalability, and the borrower experience. You will also coach and develop associates, monitor daily performance and deliverables, provide updates on regulatory and process changes, and recommend procedural improvements to ensure servicing operations remain accurate, current, and customer-focused.

Requirements

To qualify for this role, you must have a bachelor’s degree in Business Administration, Finance, Accounting, or an equivalent combination of education and experience, along with at least five years of mortgage servicing experience and a strong understanding of loan processing and documentation. You should also bring prior supervisory experience, demonstrated teamwork and customer service skills, knowledge of real estate lending criteria, compliance, and federal and state regulations, strong verbal and written communication skills, and the ability to think creatively and solve issues independently.

Bonus Points

• Encompass, AUS (LP & DU), Navigator, Director, Microsoft Suite including Outlook, FHA Connection, VA portal, GUS

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education Assistance Program
• Paid Parental Bonding Leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

This position will be located at:

Operations Center

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.