Residential Loan Advisor: Onboarding & Guidance

Rogue Credit Union; Ontario (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

Rogue Credit Union in Ontario, Oregon is looking for a dedicated individual to handle residential loan inquiries as the first point of contact. The role focuses on providing members with guidance on loan products and ensuring a smooth application process for home equity and refinancing.

The ideal candidate should possess 3-5 years of relevant experience, a high school education or GED, and NMLS registration. Strong communication skills and a commitment to member service are essential.

Qualifications

• 3-5 years of similar or related experience.
• Must be NMLS registered to serve in this role.
• Possess strong interpersonal skills for conflict resolution.

Responsibilities

• Accept residential loan calls and explain options to members.
• Return calls within established Service Level Agreement (SLA).
• Assist members with requests, questions, and concerns.

Skills

Good communication and listening skills

Proficient in Microsoft Office Applications

Emotional intelligence

Education

High school education or GED

NMLS registration

Job description

Rogue Credit Union in Ontario, Oregon is looking for a dedicated individual to handle residential loan inquiries as the first point of contact. The role focuses on providing members with guidance on loan products and ensuring a smooth application process for home equity and refinancing.

The ideal candidate should possess 3-5 years of relevant experience, a high school education or GED, and NMLS registration. Strong communication skills and a commitment to member service are essential.