Residential Lending Assistant

New Hampshire Mutual Bancorp; Concord (NH); Hybrid; USD 32,000 - 37,000; Full time

Job summary

The Merrimack is seeking a Residential Lending Assistant in a hybrid Concord, NH setting. You will support mortgage lenders, coordinate borrower documentation, and help move applications forward with care and accuracy.

Ideal candidates bring customer-service experience, strong communication, and proficiency in Microsoft Office and lending systems to ensure smooth operations and excellent borrower service.

Qualifications

• Two+ years experience in a customer-focused office environment or similar setting.
• Strong attention to detail and organizational skills in a fast-paced environment.
• Excellent written and verbal communication with professional phone presence.
• Ability to work independently while contributing to team goals.
• Proficiency with Microsoft Office, Adobe Pro, and related lending systems.
• Adaptability and eagerness to learn to support efficient lending operations.

Responsibilities

• Prepare mortgage applications for processing ensuring files are complete and ready for the next step.
• Contact borrowers to request documentation and answer questions; provide timely follow-up.
• Coordinate residential mortgage and home equity leads, inquiries, and various application stages.
• Maintain lending-related reports, templates, forms, and department documents.
• Assist borrowers with Consumer Portal access and password resets.
• Support Realtor and customer events; coordinate materials for lending initiatives.
• Follow up after closing with surveys, first payment info, and appreciation materials.

Skills

Customer service

Office experience

Microsoft Office

Communication

Team collaboration

Tools

Adobe Pro

Lending systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Admin Clerical Concord, NH, US

Company:The Merrimack

Location: Hybrid role based at Concord Main Office

Hourly Pay:Negotiable based on level of experience between $23.00 - $27.00 per hour

At The Merrimack, our work is rooted in the people and communities we serve. We are looking for an organized and detail-oriented Residential Lending Assistant who enjoys helping customers feel supported during one of life’s most important financial decisions. In this role, you will be part of a collaborative lending team that values responsive service, strong relationships, and a thoughtful approach to guiding customers through the mortgage and home equity lending process. You will support mortgage lenders, coordinate borrower documentation, assist with customer communications, and help keep applications moving forward with care, accuracy, and efficiency.

Why Join Us

We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, 401K (with Company match), paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!

What You’ll Do

• Support mortgage lenders by preparing applications for processing, ensuring files are complete, accurate, and ready for the next step
• Contact borrowers to request required documentation, assist with customer questions, and help deliver timely follow-up throughout the lending process
• Coordinate residential mortgage and home equity leads, inquiries, incomplete applications, withdrawn applications, early denials, renewals, and note modification requests
• Maintain lending-related reports, email templates, forms, packets, letters, presentations, meeting materials, and department documents
• Assist borrowers with Consumer Portal access and password resets
• Support Realtor and customer events by coordinating materials and supplies for Residential Lending initiatives
• Follow up with borrowers after closing, including post-closing surveys, first-payment information, and customer appreciation materials

What We’re Looking For

• At least two years of experience in a customer-focused office environment, preferably with general knowledge of loan products or financial services
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities and deadlines in a fast-paced environment
• Excellent written and verbal communication skills, including a professional telephone presence and a commitment to exceptional customer service
• Ability to work independently while contributing to broader team goals
• Proficiency with Microsoft Office, Adobe Pro, and related lending systems
• Adaptability, willingness to learn, and the ability to support efficient, customer-centered lending operations

About The Merrimack

At The Merrimack, we believe in building genuine partnerships through exceptional customer service, teamwork, integrity, and excellence. We take pride in the communities we serve and in creating a supportive workplace where employees can grow, contribute, and make a meaningful impact.

If you are looking for an opportunity to join an award-winning team and support customers through an important financial milestone, we would be interested in speaking with you.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.