Residential Leasing Specialist: Elevate Resident Experience

AvalonBay Communities; Westminster (CO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) with company match

Paid vacation

Job summary

Vivmark Residential is seeking a Leasing Associate in Westminster, CO. The role focuses on responding to sales leads, showcasing available apartments, and guiding prospective residents through tours and the lease process.

You will help maintain a positive resident experience with timely communication and accurate move-in procedures, while supporting marketing and online presence efforts across platforms.

Qualifications

• High School diploma or equivalent.
• Strong customer service/customer facing orientation: Retail Sales, Hospitality.
• Well organized with ability to prioritize and multi-task.
• Excellent communication and interpersonal skills.
• Proficiency in using property management software & Google Suite.
• Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.
• Knowledge of federal and state apartment housing laws.
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job.

Responsibilities

• Proactively responding to sales leads, promoting the community by addressing resident needs and providing information on availability, pricing, location, and amenities.
• Inviting and scheduling prospective residents for community tours, employing effective selling techniques to close deals.
• Supporting community marketing efforts by positively influencing online presence, offering input on advertising campaigns.
• Effectively explaining lease provisions and community policies, ensuring comprehensive move-in activities and conducting orientations for new residents.
• Ensuring resident satisfaction and loyalty through prompt communication and proactive issue resolution.
• Efficiently managing leasing documents, processing payments, and ensuring completion of move-in procedures.
• Work Schedule: Tuesday-Saturday: 9am-6pm

Skills

Customer service

Communication

Organization

Multitasking

Retail/Hospitality

Education

High School diploma

Tools

Property management software

Google Suite

Job description

Vivmark Residential is seeking a Leasing Associate in Westminster, CO. The role focuses on responding to sales leads, showcasing available apartments, and guiding prospective residents through tours and the lease process.

You will help maintain a positive resident experience with timely communication and accurate move-in procedures, while supporting marketing and online presence efforts across platforms.