Residential Intake Coordinator

Area-Substance-Abuse-Council; West Cedar Rapids (IA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health and Dental

FSA

Life/AD&D/STD/LTD

Voluntary Life Insurance

EAP

Paid Holidays

Vacation

Personal Time

Sick Leave

403(b) Retirement plan with match

Job summary

Area-Substance-Abuse-Council in Iowa is seeking a Residential Intake Coordinator to ensure an efficient, patient-centered admissions process for adult substance use treatment programs. You will manage referrals, screenings, and waitlists, coordinating with patients, referral sources, and staff to place individuals into care.

The role requires an associate’s degree and at least one year of relevant behavioral health experience; a bachelor’s in a related field is encouraged.

Qualifications

• Associate degree and at least one year of relevant experience in behavioral health, intake/admissions, or care coordination.
• Bachelor’s degree in human services, counseling, psychology, or related field encouraged if experience in SUD treatment.
• Strong organization and communication skills.

Responsibilities

• Review and screen all incoming referrals for residential treatment to determine eligibility and program fit.
• Maintain and manage waitlists across residential programs, ensuring timely follow-up and communication.
• Coordinate and secure admission dates for appropriate referrals in collaboration with program directors and managers.
• Develop and maintain strong working relationships with referral sources (e.g., hospitals, outpatient providers, criminal justice agencies).
• Respond promptly to inquiries from patients, families, and referral sources regarding program services and availability.
• Document all referral, screening, and admission activity in accordance with agency policies and confidentiality regulations.
• Provide clear communication and updates to internal teams regarding pending admissions and referral statuses.
• Participate in team meetings and contribute to the development and refinement of intake procedures.
• Monitor trends in referrals and waitlist management to support program planning and improvement.

Skills

Intake coordination

Behavioral health

Communication

Education

Associate degree

Bachelor’s degree encouraged

Job description

Description

Realize a career with meaning—improving lives, strengthening communities, and changing narratives as a member of ASAC. Our work is personal, using lived experiences, proven services, and human connections to help people right here in our community.

As a Residential Intake Coordinator you will ensure an efficient and patient-centered process for admitting individuals into ASAC’s adult substance use treatment programs. This role manages referrals, screenings, and waitlists, coordinating closely with patients, referral sources, and program staff to support timely and appropriate placement into care.

Key Duties:

• Review and screen all incoming referrals for residential treatment to determine eligibility and program fit.
• Maintain and manage waitlists across residential programs, ensuring timely follow-up and communication.
• Coordinate and secure admission dates for appropriate referrals in collaboration with program directors and managers.
• Develop and maintain strong working relationships with referral sources (e.g., hospitals, outpatient providers, criminal justice agencies).
• Respond promptly to inquiries from patients, families, and referral sources regarding program services and availability.
• Document all referral, screening, and admission activity in accordance with agency policies and confidentiality regulations.
• Provide clear communication and updates to internal teams regarding pending admissions and referral statuses.
• Participate in team meetings and contribute to the development and refinement of intake procedures.
• Monitor trends in referrals and waitlist management to support program planning and improvement.

Requirements

Qualified candidates will have an associate’s degree and at least one year of relevant experience in behavioral health, intake/admissions, or care coordination. Candidates with a bachelor’s degree in human services, counseling, psychology, or related field and experience in SUD treatment services are strongly encouraged to apply.

Salary and Benefits:

ASAC offers competitive compensation starting at $21.88/hour with additional compensation for candidates with extensive experience. Staff are eligible for a complete benefit package including, Health and Dental, FSA, company paid Life/AD&D/Short and Long Term Disability, Voluntary Life Insurance, Employee Assistance Program (EAP), Paid Holidays, Travel Reimbursement policy, a 403(b) Retirement plan with a match and a generous Vacation, Personal Time and Sick Leave Plan.

Join the area’s leader in prevention, treatment, and recovery of substance use disorders and problem gambling.

ASAC is an Equal Opportunity Employer.