Residential Installation Technician

cpisecurity; Greensboro (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company fuel card

Company equipment provided (iPhone, iP

Paid training

Paid time off (PTO)

401(k) plan with company match

Education assistance

Company holidays

Job summary

CPI Security is seeking a Residential Installation Technician based in Greensboro, NC to install home security solutions for residential and commercial customers. You will assess customer needs, perform installations, demonstrate systems, and identify up-selling opportunities while ensuring safety and quality service.

This role offers performance-based income potential, comprehensive paid training, and opportunities for career mobility within a company focused on service to diverse communities.

Qualifications

• High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college is a plus.
• Strong up-selling and closing abilities.
• Mechanical aptitude.
• Strong customer service skills with commitment to safety.
• Ability to work effectively both independently and as part of a team.
• Professional appearance and demeanor.
• High energy, positive attitude and willingness to work weekends.
• Experience with alarm systems, telecom installation, or related fields is a plus.

Responsibilities

• Servicing residential security systems accurately and efficiently.
• Meeting or exceeding performance goals on a consistent basis.
• Performing walkthrough of homes to determine optimal system configuration and up-selling opportunities.
• Informing customers of the service process and any installation steps.
• Connecting in-home systems to central monitoring and performing demonstrations.
• Submitting billing and payroll paperwork promptly and accurately.
• Maintaining safety to avoid injuries, property damage, or material loss.
• Providing exceptional customer service at all times.
• Consulting with management on issues or concerns.
• Cleaning up the work area thoroughly.
• Maintaining all company equipment, including truck, tools, and inventory.
• Maintaining a professional appearance and demeanor at all times.

Skills

Sales skills

Upselling

Closing abilities

Customer service

Mechanical aptitude

Teamwork

Education

High School diploma or equivalent

Trade/tech training (electronics/electrical/HVAC)

Job description

CPI Security is looking for a Residential Installation Technician based in Greensboro, NC who will install our state-of-the-art home security solutions to residential and commercial customers. This individual will assess the customer's need and sell additional products and services. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

What You'll Do:

• Servicing residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities
• Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.
• Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
• Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
• Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
• Providing exceptional customer service at all times
• Consulting with management on any issues or concerns
• Cleaning up work area thoroughly
• Maintaining all company equipment, including truck, tools, inventory, etc.
• Maintaining a professional appearance and demeanor at all times

What We're Looking For:

• High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
• Good sales skills, particularly with strong up-selling and closing abilities
• Mechanical aptitude
• Strong customer service skillsCommitment to safety
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy, fun and positive attitude
• Schedule flexibility and the ability to work weekends
• Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
• Alarm, cable installation, or telecom experience, a plus

What's In It For You!

• $45,000 to $60,000 annual average earnings (hourly paid training and 100% uncapped commission)
• PLUS career mobility. This is more than a job!
• Off every other weekend!
• Company fuel card, company equipment provided (i.e. iphone, ipad)...BE IN CONTROL OF YOUR INCOME!
• Comprehensive and on-going paid training when you start. WE INVEST IN YOU!
• Engaging and fun company culture that's made up of diverse people.
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• Great medical, dental, vision, short- & long-term disability and life insurance options.
• Company paid holidays, floating holiday and paid time off (PTO).
• 401(k) plan with competitive company match.
• Eligible for free monitored security system after 90 days
• Education assistance - we encourage & support our employees who want to improve their skills and further their education for advancement.