Residential HVAC Service Manager — Lead, Improve & Grow

FIRST CHOICE; Metuchen (NJ); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with Company Match

Company-Paid Long-Term Disability &amp

Life Insurance

Voluntary Short-Term Disability & 

Paid Time Off

Job summary

First Choice is seeking an HVAC Service Manager (Residential) in Metuchen, NJ. Lead a team of technicians, drive operational performance, and uphold safety, quality, and exceptional homeowner experiences.

You will collaborate with sales, marketing, and operations to grow service opportunities while ensuring top-tier system performance. The role requires 3+ years of residential HVAC management, strong technical knowledge, and leadership skills.

Qualifications

• Minimum 3 years of management experience in residential HVAC
• Strong knowledge of heating, cooling, and ventilation systems
• Ability to inspire, coach, and develop technicians
• Commitment to delivering exceptional homeowner experiences
• Proven track record of meeting revenue, efficiency, and quality goals
• Detail‑oriented with strong organizational and multitasking abilities
• Effective presentation and training skills; comfortable leading team meetings
• Confident, decisive communicator in a fast‑paced environment
• Familiarity with service management software and dispatch systems
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)

Responsibilities

• Lead, manage, and mentor a team of HVAC Technicians
• Foster a culture of safety, quality, accountability, and continuous improvement
• Drive division performance through goal setting, reporting, and team development
• Collaborate with sales and marketing teams to increase service, maintenance, and replacement opportunities
• Partner with operations, dispatch, and customer service teams to optimize scheduling and communication
• Improve efficiency through route optimization, workflow improvements, and technician performance tracking
• Serve as the subject‑matter expert for residential HVAC systems, installations, and service
• Stay current with HVAC codes, regulations (EPA, local/state), and emerging technologies
• Ensure top‑tier service quality, system performance, and customer satisfaction
• Resolve escalated customer concerns with professionalism and technical expertise

Skills

Team leadership

HVAC management

Customer service

Operations coordination

Safety compliance

Technical HVAC knowledge

MS Office

Dispatch software familiarity

Tools

Dispatch software

Job description

First Choice is seeking an HVAC Service Manager (Residential) in Metuchen, NJ. Lead a team of technicians, drive operational performance, and uphold safety, quality, and exceptional homeowner experiences.

You will collaborate with sales, marketing, and operations to grow service opportunities while ensuring top-tier system performance. The role requires 3+ years of residential HVAC management, strong technical knowledge, and leadership skills.