Residential HVAC Service Manager

Clarion Home Services Group; Town of Jackson (WI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Education reimbursement

Disability & life insurance

Bonus program

Job summary

Mr. Holland’s Home Services, part of Clarion Home Services Group, seeks a Residential HVAC Service Manager to lead the service team in the Jackson, WI area.

This on-site, field-based role emphasizes mentoring technicians, improving dispatch, and delivering exceptional customer service. You will oversee technicians, coordinate scheduling, provide technical guidance, ensure safety compliance, and drive operational efficiency.

Qualifications

• 5+ years of HVAC experience
• Experience supervising HVAC service teams
• Excellent communication and training skills
• Strong integrity and growth mindset
• Ability to pass drug screen and background check

Responsibilities

• Lead and mentor a team of HVAC service technicians in field and on-site settings
• Spend time in the field coaching technicians on troubleshooting and turnover
• Oversee day-to-day scheduling, dispatch, and service call monitoring to maximize efficiency
• Provide high-level technical escalation support for residential HVAC issues
• Monitor inventory and resources to minimize downtime and optimize operations
• Enforce safety standards and regulatory compliance across the team

Skills

HVAC expertise

Leadership

Communication

Integrity & growth

Drug screen & background check

Job description

Join the team at Mr. Holland’s Home Services, a proud brand of Clarion Home Services Group!
Since 1997, Mr. Holland’s Home Services has grown from a small local operation into a cornerstone of the Milwaukee community. We’ve built our reputation on a simple premise: hiring the best experts to ensure our neighbors’ heating, cooling, plumbing, and electrical systems run at peak performance. Because our team is expanding, we’re looking for an Residential HVAC Service Manager who shares our commitment to excellence.

Our Mission & Culture: We Answer the Call & Put People First:

We are deeply committed to those we serve, always leading by example with future-focused thinking, a teachable spirit, and a code we truly live by. This fuels our core people-first belief. We invest heavily in our crew, prioritize your safety, and build an environment where your hard work is celebrated and your career can excel.

Job Title:

HVAC Service Manager

Work Location:

Jackson, WI and surrounding area

Work Arrangement:

On-site and field-based

Employment Type:

Full-time

Schedule:

Monday through Friday; daily start and end times vary based on project demands. Variable full-time schedule, up to 40 hours per week (hours are driven by project workloads and seasonal business needs; a minimum number of weekly hours is not guaranteed). Occasional overtime, weekend shifts, and after-hours work may be required depending on business needs.

Travel:

Daily travel to residential/commercial job sites throughout the local branch’s service region.

Why Work for Mr. Holland’s?

• Prompt Benefits Coverage: Your comprehensive Clarion benefits package kicks off on the first of the month following your hire date. This includes robust medical, dental, and vision plans, alongside HSA and FSA options to help you save on healthcare costs.
• Immediate-Vesting 401(k): Secure your future with a generous 401(k) plan. Employees become eligible to enroll after two full months of employment, featuring 100% immediate vesting on all contributions. We match 100% on the first 3% of your contributions and 50% on the next 2% - giving you up to a 4% total company match.
• Continuous Career Growth: Expand your horizons beyond a single location. As part of a larger network, you have opportunities for regional growth and advancement.
• Next-Level Training: Master your craft through Interplay, our advanced Learning Management System (LMS) featuring interactive modules for continuous professional development.
• 100% Company-Paid Protection: Enjoy peace of mind with company paid short-term disability, long-term disability, and Basic Life Insurance for you and your qualifying spouse and child(ren).
• Generous Time Off: Recharge with a robust PTO plan, 6 paid holidays, and up to 3 additional floating holidays so you can celebrate the traditions, cultural observances, and special moments that matter most to you!
• Education & Well-Being Support: Grow personally and professionally with tuition reimbursement, professional development assistance, and a dedicated Employee Assistance Program (EAP).
• A Team That Gives Back: Thrive in a workplace that respects hard work, values community engagement, and hosts regular team events to celebrate our crew's success.
• Safety-First Culture: Work with confidence. Your well-being is our top priority, backed by proactive safety programs, modern equipment, and continuous field monitoring.
• Compensation: $80,000-$100,000 per year based on experience
• Bonus Structure: Additional performance-based bonus tied directly to the financial success of the HVAC department.

What You'll Do:

• Lead & Mentor: Manage a team of HVAC service technicians, providing the guidance, training, and support necessary to drive high performance.
• Field Coaching: Spend active time in the field with technicians, directly coaching them on technical troubleshooting and proper turnover processes.
• Optimize Operations: Oversee day-to-day scheduling, dispatching, and service call monitoring to maximize field efficiency and exceed customer service agreements.
• Technical Support: Provide top-tier technical escalation support to help technicians troubleshoot complex residential HVAC issues efficiently.
• Resource Management: Monitor inventory levels, equipment, and company resources to optimize efficiency and minimize technician downtime.
• Safety & Compliance: Enforce industry regulations, company policies, and strict safety standards to maintain a zero-incident working environment.

What You Bring:

• HVAC Expertise: 5+ years of hands‑on HVAC experience preferred.
• Leadership: Demonstrated track record supervising or leading HVAC service teams.
• Communication: Excellent communication skills to convey information clearly. Ability to train technicians on value‑adding techniques that naturally increase the team's average ticket price.
• Integrity & Growth: A strong commitment to integrity and a drive for continuous improvement.
• Screening Requirements: Ability to successfully complete a drug screen and background check.

Physical Requirements and Work Environment:

• Comfortable working in unconditioned spaces subject to extreme seasonal temperatures (sub‑zero winters and high‑heat summers).
• Ability to safely navigate residential spaces, including entering and working in basements, crawlspaces, attics, and utility closets.
• Ability to occasionally lift, carry, or move tools, equipment, or parts weighing up to 50 pounds.
• Frequent bending, kneeling, crouching, reaching, climbing ladders, and standing or walking for extended periods.

Compensation:

• Base Pay Range: $80,000-100,000 per year.
• Range Basis: Within this range, an individual's starting pay is determined by several factors, including but not limited to relevant skills, qualifications, professional experience, and internal equity across our organization.
• Other Compensation: Bonus based on financial performance of HVAC department. See benefits listed above.
• Overtime Classification: Salary, exempt.
• Pay Frequency: Bi‑Weekly
• Compensation Disclaimer: The stated range is the good‑faith estimate for this position at the time of posting. Actual pay may vary based on the job‑related factors listed above.

Equal Opportunity, Accommodations & AI Notice:

• Equal Opportunity Employer: Clarion Home Services Group values diversity. We recruit, employ, train, and promote without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability status, or any other legally protected characteristic under federal, state, or local laws.
• AI & Automated Screening: We may use AI‑powered tools during our hiring process to assist with application review and to take notes during interviews. Interviews are recorded, and AI tools support consistency in our documentation. Please note that all applications are reviewed by human recruiters, and all final hiring decisions are made entirely by people.
• Contact & Accessibility Support: For application assistance, questions, or to request a reasonable accommodation or alternative assessment method for any part of the hiring process, please reach out to us at [e-mail].