Residential HVAC & Plumbing Appointment Setter

Tharp Consulting; Concord (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Tharp Consulting is seeking an In-Store Appointment Setter to engage shoppers inside local retail locations and qualify homeowners for HVAC and plumbing services. You will collect customer information and schedule in-home appointments for qualified technicians.

The role emphasizes strong communication, reliability, and professionalism in a busy retail setting, helping customers understand available services and next steps.

Qualifications

• Strong communication and customer interaction skills.
• Professional demeanor and reliability.
• Ability to accurately capture information and qualify leads.
• Comfort working in a retail, public-facing environment.

Responsibilities

• Engage shoppers and begin friendly, professional conversations.
• Qualify homeowners interested in comfort improvements or plumbing solutions.
• Explain available services and help customers understand next steps.
• Collect and record accurate customer information.
• Schedule in-home appointments for qualified technicians.

Skills

Strong communication

Professional demeanor

Reliability

Info capture

Retail environment

Job description

Role: In-Store Appointment Setter representing residential HVAC and plumbing services inside local retail locations.

Key Responsibilities

• Engage shoppers and begin friendly, professional conversations
• Qualify homeowners interested in comfort improvements or plumbing solutions
• Explain available services and help customers understand next steps
• Collect and record accurate customer information
• Schedule in-home appointments for qualified technicians

Qualifications & Skills

• Strong communication and customer interaction skills
• Professional demeanor and reliability
• Ability to accurately capture information and qualify leads
• Comfort working in a retail, public-facing environment