Residential HVAC Field Service Lead - Sign-On Bonus

One Hour Heating & Air Conditioning; Charlotte (NC); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Company-provided service vehicle

Paid vacation and holidays

Medical, Dental, and Vision insurance

Short- and long-term disability

401(k) plan with company match

Uniforms provided

Growth opportunities

Job summary

One Hour Heating & Air in Charlotte is seeking a Field Service Supervisor to lead and support our HVAC service team in the field. This senior role focuses on scheduling, training, and performance management of technicians, while driving higher-level service opportunities and ensuring quality work.

You will oversee projects, approve resources, and ensure compliance with codes and standards, with company-supported NC licensure if needed.

Qualifications

• Minimum 10 years of proven residential HVAC service experience (light commercial experience considered).
• Previous leadership or supervisory experience in HVAC.
• North Carolina HVAC licensure is a plus; company support to obtain licensure if not held.
• Strong knowledge of HVAC concepts, practices, and procedures.
• Excellent organizational, problem-solving, and leadership skills.
• Valid driver’s license with a clean driving record.

Responsibilities

• Oversee and manage all service projects, resources, and technician teams.
• Schedule, train, mentor, and evaluate service personnel; set daily priorities and hold team members accountable.
• Approve parts, materials, tools, and equipment requests.
• Ensure all work meets or exceeds customer expectations, company standards, and local codes; conduct job site inspections as needed.
• Review service reports and confirm accurate documentation and adherence to procedures.
• Identify training needs and make recommendations to the Service Manager.
• Handle escalated customer concerns with professionalism, clear communication, and timely resolution.

Skills

Leadership

HVAC knowledge

Customer service

Communication

Problem-solving

Job description

One Hour Heating & Air in Charlotte is seeking a Field Service Supervisor to lead and support our HVAC service team in the field. This senior role focuses on scheduling, training, and performance management of technicians, while driving higher-level service opportunities and ensuring quality work.

You will oversee projects, approve resources, and ensure compliance with codes and standards, with company-supported NC licensure if needed.