Residential HVAC Field Operations Lead

Gentry Heating, Inc.; Asheville (NC); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Company vehicle

401(k) match

Paid vacation

Paid holidays

Tool account

Job summary

Gentry Service Group is seeking a Residential HVAC Field Operations Lead in the Asheville area. The role blends field work with office coordination to keep residential installation projects moving, troubleshoot startup and performance issues, and provide hands-on guidance to installation crews.

You will oversee unfinished jobs, address customer concerns, and ensure inspections pass by applying your installation experience and problem-solving skills on the job site.

Qualifications

• 3+ years of residential HVAC installation experience.
• Comfortable learning and applying field-level problem solving.

Responsibilities

• Keep multiple residential installation projects progressing toward completion.
• Troubleshoot equipment, installation, and startup problems.
• Provide technical direction and field support to installers.
• Take ownership of incomplete installations and develop a plan for completion.
• Coordinate return visits, corrections, and outstanding installation work.
• Review job photos and documentation for quality and completeness.
• Escalate significant issues to leadership.

Job description

Residential HVAC Field Operations Lead

Gentry Service Group - Swannanoa, NC / Asheville Area

$32-$36 per hour | Full-Time | Company Vehicle

Take the Next Step Beyond Lead Installer

You know what a quality residential HVAC installation looks like. You know when a startup isn't right, when a crew is falling behind, and when a small problem on a job is about to turn into a callback.

We're looking for someone who can use that experience across an entire residential installation operation.

As our Residential HVAC Field Operations Lead, you'll work between the field and the office to keep installation projects moving. You'll be someone crews can turn to when problems arise, while also making sure unfinished jobs, customer concerns, inspections, and quality issues don't fall through the cracks.

This isn't an office-only management position. We need someone comfortable getting into the field, looking at the equipment, talking with installers, troubleshooting problems, and determining what needs to happen next.

What Your Day Might Look Like

One installation crew calls because they're having trouble getting a new system operating correctly. You help troubleshoot the problem or meet them onsite.

Another project needs a return visit because additional materials or work are required. You determine what's needed and help coordinate the next step.

While reviewing photos from a completed installation, you spot a workmanship issue that should be corrected before it becomes a callback.

A homeowner is waiting for an update on unfinished work. You make sure they understand what's happening and when someone will return.

Meanwhile, you're keeping an eye on other active installations so today's small problems don't become tomorrow's emergencies.

That's the type of ownership we're looking for.

Where You'll Make an Impact

Your primary responsibility is helping our residential installation crews complete jobs correctly, efficiently, and professionally.

• Keep multiple residential installation projects progressing toward completion
• Troubleshoot equipment, installation, and startup problems
• Provide technical direction and field support to installers
• Step into complicated or troubled jobs when additional experience is needed
• Take ownership of incomplete installations and develop a plan for completion
• Coordinate return visits, corrections, and outstanding installation work
• Review job photos and documentation for quality and completeness
• Identify workmanship concerns before they become callbacks
• Help reduce failed inspections, red tags, and unnecessary return trips
• Coach installers when recurring installation or quality problems are identified
• Follow up with customers regarding delays, corrections, and unfinished work
• Coordinate support personnel handling quality checks, IAQ projects, field assistance, customer visits, and additional changeouts
• Coordinate HVAC-related electrical work, including panel upgrades, generators, and repair needs
• Reinforce expectations for workmanship, productivity, communication, and professionalism
• Escalate significant personnel, safety, licensing, financial, or customer issues to appropriate leadership

You'll also participate in weekly production meetings so leadership has a clear understanding of unfinished installations, customer commitments, field problems, and jobs requiring additional attention.

We're Looking for Field Experience First

We're less interested in someone who has only managed construction projects from behind a desk.

We want someone who understands residential HVAC because you've installed and worked on the equipment yourself.

You should bring at least 3 years of residential HVAC installation experience and be comfortable with:

• Residential HVAC replacements and new installations
• Equipment startup and commissioning
• Electrical and mechanical troubleshooting
• Installation quality standards and proper procedures
• Diagnosing problems following installation
• Reading wiring diagrams and technical information
• Reviewing job documentation and installation photos
• Working directly with homeowners
• Coaching and supporting field employees
• Managing several priorities at the same time

Previous experience as a Lead Installer, Field Lead, Installation Supervisor, Installation Coordinator, or similar position would translate well into this opportunity.

You'll also need a valid driver's license with an insurable driving record and the ability to use email, mobile applications, and electronic field-documentation systems.

What We Offer

• $32-$36 per hour, based on experience
• Medical, Dental and Vision Insurance
• 15 Paid Vacation Days
• 9 Paid Holidays
• 401(k) with company match
• Company vehicle for business use
• Tool account with 0% interest
• 24/7 chaplain support
• Strong focus on work-life balance

Schedule: Primarily Monday-Friday, with occasional extended hours when installation demands require.

Ready to Move From Installer to Field Leader?

If you’re currently the person other installers call when they can’t figure something out, this could be the natural next step in your HVAC career.

Instead of spending every day focused on one installation, you’ll use your field experience to support multiple crews, solve difficult problems, improve workmanship, develop installers, and help the entire residential installation department perform at a higher level.

We’re looking for someone who can earn the respect of experienced installers because you’ve done the work yourself-and who can also communicate professionally with customers and leadership.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.