HVAC Field Operations Lead — Installations Coach

Gentry Service Group; Royal Pines (NC); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

15 Paid Vacation Days

9 Paid Holidays

401(k) with company match

Company vehicle for business use

Tool account with 0% interest

24/7 chaplain support

Strong focus on work-life balance

Job summary

Gentry Service Group in the Swannanoa/Asheville area is seeking a Residential HVAC Field Operations Lead with at least 3 years of residential installation experience. You’ll bridge field and office, troubleshoot on-site, and guide crews to complete installations with quality and efficiency.

You’ll own unfinished work, coordinate return visits, inspect project photos, and ensure customers receive timely updates.

Qualifications

• At least 3 years of residential HVAC installation experience.
• Comfortable working in the field and troubleshooting on-site.
• Valid driver's license with insurable driving record.

Responsibilities

• Keep multiple residential installation projects progressing toward completion.
• Troubleshoot equipment, installation, and startup problems.
• Provide technical direction and field support to installers.
• Take ownership of incomplete installations and develop a plan for completion.
• Coordinate return visits, corrections, and outstanding installation work.
• Review job photos and documentation for quality and completeness.
• Identify workmanship concerns before they become callbacks.
• Coach installers when recurring installation or quality problems are identified.
• Follow up with customers regarding delays, corrections, and unfinished work.

Skills

HVAC installation

Field leadership

Troubleshooting

Coordination

Customer communication

Planning & scheduling

Job description

Gentry Service Group in the Swannanoa/Asheville area is seeking a Residential HVAC Field Operations Lead with at least 3 years of residential installation experience. You’ll bridge field and office, troubleshoot on-site, and guide crews to complete installations with quality and efficiency.

You’ll own unfinished work, coordinate return visits, inspect project photos, and ensure customers receive timely updates.