Residential Garage Door Field Service Lead

DH Pace Company; Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Leadership development

Collaborative environment

Paid training

Comprehensive medical, dental, and vis

401(k) with employer match

Health Savings Account (HSA) and FSA

Voluntary benefits including life and/

Employee discounts

Competitive compensation with annual

Job summary

DH Pace Company, Inc. in Olathe, KS is seeking a Field Service Supervisor for Residential Garage Doors. You will lead field technicians, optimize schedules, and drive service excellence in a fast-paced environment.

Candidates should have 1–3 years of management experience, strong communication skills, and a valid driver's license. The role includes leadership development and comprehensive benefits.

Qualifications

• Minimum 1–3 years of management or leadership experience.
• Proven track record of implementing process improvements and leading teams.
• Strong communication, organizational, mechanical, and mathematical aptitudes.
• Ability to engage professionally with customers and represent the company brand effectively.
• Must possess a valid driver's license.

Responsibilities

• Manage technician performance by setting and enforcing high customer service standards.
• Lead, coach, and develop staff for future advancement and professional growth.
• Efficiently coordinate field schedules and manage workforce utilization to minimize labor variances.
• Oversee staffing decisions in compliance with company hiring, counseling, and performance management policies.
• Ensure accurate work orders and manage WIP inventory and returns to optimize warehouse processes.
• Handle operational tasks and additional responsibilities as assigned.

Skills

Leadership

Management experience

Customer service

Communication

Scheduling

Driver's license

Staff development

Job description

DH Pace Company, Inc. in Olathe, KS is seeking a Field Service Supervisor for Residential Garage Doors. You will lead field technicians, optimize schedules, and drive service excellence in a fast-paced environment.

Candidates should have 1–3 years of management experience, strong communication skills, and a valid driver's license. The role includes leadership development and comprehensive benefits.