Technical Training Manager

DH Pace; Olathe (KS); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Life insurance

401(k) plan

HSA/FSA options

Voluntary benefits

Employee discounts

Job summary

DH Pace Company in Olathe, KS is hiring a Technical Training Manager. You will design and deliver hands-on training to build skilled technicians, from onboarding through skill progression, with planned expansion to commercial applications.

You will develop curricula, establish competency standards, and coach branch teams to ensure safe, consistent performance across locations.

Qualifications

• 5+ years of hands-on experience installing, servicing, or repairing residential garage doors and openers.
• Demonstrated ability to teach adults in a shop, field, or vocational setting.
• Working knowledge of hazards including counterbalance systems, openers/controls, and height work.
• Valid driver’s license with acceptable driving record; ability to travel overnight.
• Ability to lift up to 75–100 pounds and work from ladders and lifts.

Responsibilities

• Design, maintain, and update technical curricula for residential garage door techs.
• Build a clear competency model with observable standards across roles.
• Write job aids, checklists, and standard work for field use.
• Keep materials current with manufacturer updates and safety lessons.
• Deliver onboarding: safety, tools, product ID, electrical/mechanical basics.
• Run hands-on courses and labs at training locations and branches.
• Conduct field coaching to close gaps between classroom and job site.
• Assess competency through demonstrations and document readiness for independent work.
• Partner with Sales and leadership to identify repair vs replacement options.
• Coach branch managers to ensure consistent on-the-job training.
• Embed safety in every module and coordinate with safety teams.
• Support quality goals: reduce callbacks, ensure clean installs, accurate paperwork.

Skills

Hands-on installation/repair

Adult training/teaching

Travel readiness

Valid driver’s license

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc. is hiring a Technical Training Manager in our Olathe, KS office! The Technical Trainer Manager designs and delivers hands-on technical training that builds safe, consistent, and skilled technicians across DH Pace locations. This role owns the path from new-hire technical onboarding through product and skill progression for residential garage door technicians, with planned expansion into select commercial applications over time.

What You’ll Do

• Design, maintain, and update technical curricula for new and experienced technicians, aligned to residential garage door product lines, including doors, springs and hardware, openers, and related accessories. Curricula may expand over time to cover select commercial applications.
• Build a clear hand on competency model and skill progression (for example: helper / trainee, technician, senior technician) with observable standards for install, service, troubleshooting, and customer interaction.
• Write job aids, checklists, and standard work that field supervisors can use after formal training ends.
• Keep materials current with manufacturer updates, code changes, and lessons from warranty, callbacks, and safety incidents
• Deliver new-hire technical onboarding: safety fundamentals, tools, product identification, basic electrical and mechanical principles, and supervised practice on training equipment.
• Run hands-on courses and skills labs at a training location and at branches, including spring and cable systems, openers, controls, and safe work at heights.
• Conduct field coaching and ride-alongs to close the gap between classroom performance and job-site performance.
• Assess competency through practical demonstrations, not paper tests alone. Document results and recommend readiness for independent work.
• Partner with the National Service Sales Manager to identify when to recommend repair versus replacement and to present good, better, best options to customers.
• Coach branch managers and lead technicians so on-the-job training is consistent after the trainer leaves the branch.
• Embed safety into every module: lockout/tagout, fall protection, ladder and lift use, spring and counterbalance hazards, electrical safety, and PPE. Training does not replace the safety program; it reinforces it.
• Partner with Safety, Operations, and Employee Relations on incident learnings and repeat failure modes, and convert those into training changes.
• Support quality goals: fewer callbacks, cleaner installs, accurate paperwork, and technicians who can explain the work to the customer.

What You Bring

• 5+ years of hands-on experience installing, servicing, or repairing residential garage doors and openers, or a closely related skilled trade (millwright, industrial mechanic, electrical, construction). Direct garage door experience is strongly preferred; commercial door or dock experience is a plus.
• Demonstrated ability to teach adults in a shop, field or vocational setting. Formal trainer experience is preferred; lead-technician or foreman coaching experience will be considered.
• Working knowledge of the hazards in this work, including counterbalance systems, openers and controls, and work at heights.
• Valid driver’s license and an acceptable driving record. Ability to travel overnight to branches.
• Ability to lift up to 75-100 pounds, work from ladders and lifts, and demonstrate tasks technicians are expected to perform.
• Clear spoken and written communication. Comfortable teaching people with a wide range of experience, including trainees with mechanical aptitude but no door experience.

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.