Residential Field Service Supervisor - Garage Doors

DH Pace Company, Inc.; Olathe (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with match

HSA/FSA options

Life insurance

Disability coverage

Job summary

Overhead Door Company of Kansas City, a DH Pace Company, Inc. unit, seeks a Service Supervisor in Olathe, KS to coordinate field technicians and ensure customer satisfaction in a fast-paced environment. You will lead staff, set service standards, manage work orders, and focus on safety and timely delivery.

A valid driver’s license and service leadership experience are preferred. Competitive benefits and advancement opportunities await.

Qualifications

• Proven ability to implement process improvements.
• Excellent communication and organizational skills with mechanical/mathematical aptitude.
• Ability to communicate with customers professionally and represent the company.

Responsibilities

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
• Provide leadership for and develop staff for future advancement through coaching, training and development
• Ensure workforce is managed to minimize negative labor variances
• Determine staffing levels and ensure compliance with hiring, counseling/discipline, and termination policies
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site
• Other responsibilities as assigned

Skills

Staff leadership

Customer service

Operations management

Communication

Driver's license

Job description

Overhead Door Company of Kansas City, a DH Pace Company, Inc. unit, seeks a Service Supervisor in Olathe, KS to coordinate field technicians and ensure customer satisfaction in a fast-paced environment. You will lead staff, set service standards, manage work orders, and focus on safety and timely delivery.

A valid driver’s license and service leadership experience are preferred. Competitive benefits and advancement opportunities await.