Residential Field Sales Supervisor

WOW! Internet Cable and Phone; Florida; On-site; USD 65,000 - 90,000; Full time

Job summary

WOW! Internet Cable and Phone is seeking a Supervisor for Residential Field Sales to lead, train, and motivate field teams including 3rd party contractors.

The role is highly field-focused, with hands-on supervision to drive performance while maintaining quality customer service standards. Responsibilities include hiring support, coaching, field training on new products and pricing, and ensuring alignment with Field Ops and cross-functional teams.

Qualifications

• Bachelor’s degree from a four-year college.
• 3 years of sales leadership experience.
• 3 years of field sales experience with consumer products.

Responsibilities

• Supervise and train Residential Field Sales Representatives and 3rd party contractor teams.
• Meet or exceed sales quotas and maintain quality standards.
• Conduct field coaching and performance reviews.
• Collaborate with Field Ops and cross-functional teams.
• Prepare productivity reports and monitor scheduling.
• Manage hiring/interview process and discipline as needed.

Skills

Sales leadership

Coaching

Communication

Sales training

Education

Bachelor’s degree

Tools

Microsoft Office

Spotio

ICOMs

Job description

SummaryThe Supervisor, Residential Field Sales will Supervise, train and inspire Residential Field Sales Representatives and 3rd party contractor teams to achieve quota while ensuring the company’s quality and customer service standards are maintained. This role is highly field-focused, spending time working directly alongside the sales team to drive performance, ensure compliance, and foster a high-achieving, customer-first culture.Essential Duties and ResponsibilitiesInclude but are not limited to the following:Meet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standardsAssist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and proceduresTrain and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as requiredSpend 80% of time in the field actively supporting, training, and monitoring the sales teamEnsure quality of sales with a keen focus on retention and churn managementPerform daily one-on-one field training, participating, observing, and monitoring residential sales team to meet or exceed daily, weekly, and monthly targetsDevelop alignment with Field Ops local leadership teamsSummarize and report current customer sales trends, field conditions, and resource issuesIssue company-approved nodes and review production and dispositionPrepare daily, weekly, and monthly productivity and performance status reportsReview daily installs, reschedules, and cancels of sales team to monitor quality assurance processes and quality complianceMeet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional teamLead and coordinate EdgeOut sales activities with the cross functional collaboration with marketing, MDU, construction, and operations teamsFacilitate resolution of customer escalations from sales team with appropriate cross functional teamMaintain company policies and standards concerning the sales order processMaintain accurate time off records in accordance with company proceduresOther duties as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum Required Education and ExperienceBachelor’s degree (B.S.) from four-year College or university and 3 years of related experience or equivalent combination of education and experience.3 years of sales leadership experience with a proven track record of achieving results to goals.3 years’ experience selling product to consumers through a Field Sales channel requiredExperience with Microsoft Office, Spotio and ICOMS.Skills and Abilities to be Successful in this RoleExperience working with 3rd party contractors preferredMaintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all timesDeveloping and delivering field sales training experience preferredDemonstrated experience coaching and providing feedback to improve sales performanceDoor-to-door selling of our full line of our services to serviceable residential homes and communitiesMust possess excellent communication skills (both verbal and written) with proven ability to communicate effectively with all levels of employees and leadershipAbility to work beyond normal business hours including evenings, weekends and holidays as necessaryPhysical Demands/Working Conditions : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to talk and hearRequired to use hands to type, handle objects and paperworkRequired to use close vision and be able to focusAbility to work beyond normal business hours including evenings up to 9 pm, weekends and holidays as necessaryMust be able to work in inclement weatherWhile performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance companyOccasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.Travel to different markets required as neededWOW! is an Equal Opportunity Employer - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/Gender Expression/National Origin/Disability/Protected VeteransAll qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran