Residential Fiber Activation Specialist

Gateway Fiber, LLC; O’Fallon (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Gateway Fiber is seeking a Residential LNP & Service Activation Specialist in O’Fallon, MO to support porting and activation of residential services. You will own port requests, coordinate with carriers, and ensure timely activation of voice services, ONTs, routers, and related equipment.

Ideal candidates bring experience with LNP workflows, number porting, and recent telecom provisioning. You will work closely with field technicians and internal teams to deliver unsurpassed customer experience.

Qualifications

• Excellent verbal and written communication.
• Experience with LNP workflows and number porting.
• Background in telecom provisioning and activation.
• Familiarity with ONTs, routers, and residential gateways.
• Strong problem-solving and attention to detail.

Responsibilities

• Own residential porting requests from intake to activation.
• Submit and track port-in requests with carriers.
• Coordinate activation of voice, ONTs, routers, and related equipment.
• Provide backup support for commercial porting.

Skills

Communication skills

LNP workflows

Number porting

Voice activation

Telecom experience

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

Gateway Fiber is seeking a Residential LNP & Service Activation Specialist in O’Fallon, MO to support porting and activation of residential services. You will own port requests, coordinate with carriers, and ensure timely activation of voice services, ONTs, routers, and related equipment.

Ideal candidates bring experience with LNP workflows, number porting, and recent telecom provisioning. You will work closely with field technicians and internal teams to deliver unsurpassed customer experience.