Residential Electrical Service Manager: Lead & Grow Team

bardi; Norcross (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Bardi Heating, Cooling, Plumbing, Electrical is seeking an experienced Electrical Service Manager to lead our residential electrical service team in Norcross, GA. This hands-on leadership role focuses on coaching technicians, improving revenue and customer experience, and ensuring safety and code compliance.

You will drive department performance, train staff, review metrics, and collaborate with Dispatch, Customer Service, Sales, and Install to deliver strong financial results and a superior

Qualifications

• Strong experience in residential electrical service.
• Previous leadership or management experience in the electrical, HVAC, plumbing, or home-services industry strongly preferred.
• Strong understanding of residential electrical systems, troubleshooting, repair, replacement, and code requirements.
• Proven ability to coach and develop service technicians.

Responsibilities

• Lead, coach, and develop a team of residential Service Electricians
• Drive department performance around revenue, average ticket, conversion, memberships, callbacks, and other key service KPIs
• Conduct regular ride-alongs, coaching sessions, one-on-ones, and performance reviews
• Train technicians on technical skills, customer communication, service processes, and presenting solutions
• Set clear expectations and hold the team accountable for performance
• Review daily and weekly department results and develop action plans when performance is below goal
• Partner with Dispatch, Customer Service, Sales, Install, and other departments to create a strong customer experience
• Ensure jobs are completed safely, professionally, and in accordance with applicable electrical codes and company standards
• Help resolve escalated customer concerns and technical issues
• Assist with recruiting, interviewing, onboarding, and developing new electricians
• Identify opportunities to improve processes, productivity, profitability, and technician capacity
• Maintain appropriate staffing levels to support company growth
• Build a culture centered around accountability, development, teamwork, and taking care of the customer

Skills

Residential electrical service

Leadership experience

Electrical systems knowledge

Coaching technicians

KPI management

Communication skills

Safety standards

ServiceTitan

Tools

ServiceTitan

Job description

Bardi Heating, Cooling, Plumbing, Electrical is seeking an experienced Electrical Service Manager to lead our residential electrical service team in Norcross, GA. This hands-on leadership role focuses on coaching technicians, improving revenue and customer experience, and ensuring safety and code compliance.

You will drive department performance, train staff, review metrics, and collaborate with Dispatch, Customer Service, Sales, and Install to deliver strong financial results and a superior