Residential Dispatch Specialist - HVAC & Plumbing

Magnolia Companies; Washington (District of Columbia); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

401(k) contributions

Paid time off

Job summary

Magnolia Companies is looking for a Residential Dispatcher to support our growing Residential Services team in Washington, DC. This role involves scheduling and dispatching HVAC and plumbing service calls, ensuring effective communication with customers, and maintaining operational efficiency. The ideal candidate will be proactive, detail-oriented, and possess excellent customer service skills.

We offer a collaborative team environment with benefits starting from day one, including medical coverage and opportunities for career advancement.

Qualifications

• Prior dispatch experience required.
• Industry experience in plumbing or HVAC preferred.
• Ability to work independently and collaboratively with office staff and technicians.

Responsibilities

• Schedule and dispatch residential plumbing and HVAC service calls efficiently.
• Monitor technician locations and job progress in real time.
• Communicate with customers to confirm appointments and provide updates.

Skills

Organizational skills

Multitasking

Communication skills

Customer service

Attention to detail

Tools

ServiceTitan

Job description

Magnolia Companies is looking for a Residential Dispatcher to support our growing Residential Services team in Washington, DC. This role involves scheduling and dispatching HVAC and plumbing service calls, ensuring effective communication with customers, and maintaining operational efficiency. The ideal candidate will be proactive, detail-oriented, and possess excellent customer service skills.

We offer a collaborative team environment with benefits starting from day one, including medical coverage and opportunities for career advancement.