Residential Dining Operations & Customer Support Lead

Pennsylvania State University; State College (Centre County); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

75% tuition discount

Excellent benefits package

Job summary

Pennsylvania State University in State College, PA, is seeking a Residential Dining - Intermediate Customer Support professional to oversee cashiering operations and assist with staff scheduling and payroll timekeeping, while upholding university safety and customer service standards.

The role emphasizes leadership, training, and compliance, with opportunities to mentor staff and contribute to department events. A GED or HS diploma and 2+ years of related experience are required.

Qualifications

• GED or High School diploma required.
• 2+ years of relevant experience.

Responsibilities

• Lead daily customer service operations and oversee cashiering.
• Assist with interviewing, hiring, and scheduling cashier team members.
• Mentor staff and organize daily break schedules; coordinate with management on performance feedback.
• Manage timekeeping and bi-weekly payroll deadlines, and handle opening/closing procedures as needed.
• Ensure safety, dress code adherence, and high customer service standards.
• Organize and schedule required training for staff on university policies.

Skills

Customer service

Staff leadership

Payroll administration

Timekeeping

Education

GED/HS diploma

Job description

Pennsylvania State University in State College, PA, is seeking a Residential Dining - Intermediate Customer Support professional to oversee cashiering operations and assist with staff scheduling and payroll timekeeping, while upholding university safety and customer service standards.

The role emphasizes leadership, training, and compliance, with opportunities to mentor staff and contribute to department events. A GED or HS diploma and 2+ years of related experience are required.