Dining Operations Director, Retail Campus Programs

The Pennsylvania State University

State College (Centre County)

On-site

USD 72,000 - 108,000

Full time

8 days ago

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Benefits offered by this job

75% tuition discount

Job summary

The Pennsylvania State University seeks an Assistant Director of Retail Dining to lead one or more large dining operations, ensuring high-quality food service, exceptional customer experience, and alignment with university priorities. You will coordinate staffing, manage budgets and vendor relationships, and drive sustainable, safe dining practices while supporting campus life and student engagement.

This senior role requires a Bachelor's degree and 8+ years of experience, including 3+ years

Qualifications

Bachelor's degree and 8+ years of relevant experience, including 3+ years of supervisory experience.
Experience overseeing large dining operations and coordinating staff.
Ability to ensure compliance with health codes and safety standards.

Responsibilities

Oversee one or more daily dining operations including retail, residential dining, markets, catered events, and special functions.
Coordinate staffing schedules, work assignments, and operational workflows to ensure adequate coverage and service quality.
Maintain consistent service standards for food preparation, presentation, and customer interactions.
Lead efforts to enhance customer satisfaction, including responding to feedback and student engagement initiatives.
Monitor and manage operating budgets, labor costs, inventory control, and revenue targets.
Promote sustainable practices such as local sourcing, waste reduction, and energy efficiency.