Residential Desk Services Supervisor - (497182 )

University of Houston; Houston (TX); Vor Ort; USD 28.000 - 32.000; Vollzeit

Zusammenfassung

University of Houston seeks a Supervisor for the Student Housing & ResLife residential desk operations. You will lead the 24-hour desk, guide front desk staff, handle inquiries, and coordinate room assignments, key audits, and related paperwork to ensure high-quality service.

The role requires a minimum of three years of relevant experience; the department may accept education in lieu of experience. All positions at UH-System are security sensitive and subject to background checks.

Qualifikationen

• Minimum of three years of directly job-related experience.
• Education may be substituted for experience.

Aufgaben

• Supervise residential service desk operations and assist with tasks such as room assignments and key audits.
• Assign and instruct front desk student staff and monitor desk traffic.
• Resolve customer inquiries and complaints by researching and negotiating resolutions.
• Assist visitors and students in person or by telephone; provide information and verify details.
• Accept and process requests for official university information or documents; provide instructions to obtain information.
• Perform desk duties, scheduling, and administrative support; communicate ongoing concerns.

Kenntnisse

Customer service

Leadership

Supervision

Communication

Ausbildung

High School Diploma or GED

Jobbeschreibung

Department: Student Housing & ResLife Salary: 20.67 - 23.51

Description

Provide guidance and leadership of a residential service desk to ensure consistent quality of customer service is provided to all residents and visitors in accordance with Student Housing & Residential Life standards. Receives and responds to the more difficult customer inquiries and complaints. Investigates and researches complaints and participates in negotiating solutions. Conducts proactive customer services activities, and residential desk department related administrative work.

• 1. Supervise residential service desk operations by completingimportant daily tasks and assist with department desk relatedfunctions such as room assignments, key audits, and processpaperwork.
• 2. Assign and instruct front desk student staff in details of workand monitor desk traffic.
• 3. Resolve customer complaints by conducting thorough research ofsituation and the most effective resolutions.
• 4. Prepare desk staff schedules and conduct desk staff meetings.Communicate effectively with all staff and provide them with anyinformation necessary to provide excellent customer service inaccordance with Student Housing & Residential Lifestandards.
• 5. Monitor performance of desk student staff with performanceevaluations and make recommendations for training when needsdevelop at the residential desks.
• 6. May perform the duties of desk staff when needed.
• 7. Answers telephones and provides general information to studentsand/or individuals outside the University; verifiesinformation.
• 8. Assists visitors and/or students in person and by telephone and informs them of offices or departments on campus that can assistthem.
• 9. Accepts and processes requests for official universityinformation or documents; provides instructions on how to obtainuniversity information or documents.
• 10. Performs other job-related duties as assigned.

MQ: Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. asmight normally be acquired through attainment of a high schooldiploma or GED. Requires a minimum of three (3) years of directlyjob-related experience.

- Department is willing to accept education in lieu ofexperience.

Supervisor Desk Operations & CommunityServices

Summary

Provide operational and administrative support to a residentialarea. Provides front-line leadership, supervision, and customerservice for 24-hour residential desk. Administratively supportstudent success in residential area.

Job Duties

• Supervise residential desk operations and services by completing daily tasks and assist with residence hall desk relatedfunctions such as room assignments and transfers, room and buildingaccess, key audits, facilities walks and follow-up, and processelectronic paperwork.
• Assist with recruitment, hiring, training, supervision, and evaluation of student desk staff; develop desk schedule, approve time, and conduct staff meetings; communicate effectively with allstaff and provide information necessary to deliver excellent customer service in accordance with Student Housing & Residential Life standards; assign and instruct desk student staffin details of work and monitor desk traffic; may perform the duties of the desk as needed.
• Resolve customer inquiries and complaints by investigating,researching, and negotiating resolution to the situation.
• Assist visitors and/or students in person, via telephone, or email and provide general information to students and/or individuals outside of the University; verifies information.
• Accept and process requests for official university informationor documents; provide instructions on how to obtain universityinformation or documents.
• Perform regular facility walks, submit fix-it requests, and confirms completion. Communicate on-going concerns.
• Provides administrative support to Assistant Director and Residential Life Coordinators in area by scheduling academic interventions, and other requests; assists staff with purchasing.
• Performs other job-related duties as assigned.

All positions at the University of Houston-System are securitysensitive and will require a criminal history check.

The University of Houston System and its universities are EqualOpportunity Institutions. Everyone is encouraged to apply.