Residential Department Coordinator

Dhpace; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental and vision coverage

Generous paid time off

Company-paid life insurance

Disability insurance

401(k) with employer match

HSA and FSA options

Voluntary life and critical illness

Employee discounts

Annual performance reviews

Job summary

DH Pace Company, a leading provider of door, docking, and security solutions in Nashville, seeks a Department Coordinator to efficiently coordinate field personnel and deliver high-quality customer service. This role demands strong organizational skills and meticulous attention to detail in a fast-paced environment.

You will work closely with field technicians, estimating, and billing teams to ensure accurate work orders, timely service delivery, and customer satisfaction.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high volume administration field is a plus.
• Excellent communication skills and customer service focus.
• Strong time management and organizational skills; ability to multitask.
• Represent the company in a professional manner.

Responsibilities

• Schedule technicians to customer job sites and finalize details for processing.
• Ensure COD payments are collected prior to job completion.
• Maintain technician schedules and align tickets with materials, billing, and voided tickets.
• Run and manage department reports to meet customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing requirements.
• Create and maintain service tickets to ensure service dates are met.
• Coordinate with estimating team to provide service quotes when required.
• Assist field technicians with troubleshooting and problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned.

Skills

Microsoft Office

Dispatch experience

Customer service

Time management

Professional conduct

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Overhead Door Company of Nashville™, a DH Pace Company, Inc. is seeking to hire aDepartment Coordinatorin our Nashville, TN office! This individual will effectively coordinate field employees to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment, can work well with external and internal customers, and be a forward thinker,

Job Responsibilities:

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Job Qualifications:

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized and the ability to multi-task
• Represent the company in a professional manner

What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.