Department Coordinator

DH Pace Company, Inc.; Springfield (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision options

Paid time off plan

401k retirement plan

Company paid life insurance and disability

401k retirement plan

Life insurance & disability

Job summary

A leading distribution and service organization is seeking a Department Coordinator in Springfield, MO. The successful candidate will manage technician scheduling, assist with billing, and ensure service quality. Candidates should have strong communication and organizational skills, a high school diploma, and preferably experience in the door industry. The role offers a competitive benefits package, including medical and retirement plans.

Qualifications

• High School diploma or equivalent.
• Must have excellent communication skills and focus on customer service.
• Must have good time management skills, be organized, and have the ability to multi-task.
• Experience in the door industry is preferred.

Responsibilities

• Schedule technicians to job sites and submit job details.
• Ensure technicians’ schedules are cleared and managed.
• Run and review department reports for customer expectations.
• Assist with billing paperwork and document requirements.
• Create and maintain service tickets.
• Provide assistance to field techs with troubleshooting.
• Provide accurate work orders to warehouse.
• Provide accurate work orders and warehouse picking lists.

Skills

Excellent communication skills

Customer service focus

Good time management

Organizational skills

Multi-tasking ability

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation for over 95 years! We have 50+ U.S. offices in 24 states with 2024 company‑wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. - Respect, Integrity, Service, and Excellence.

Position: Department Coordinator

Overhead Door Company of Springfield™, a DH Pace Company, Inc., is seeking to hire a Department Coordinator in our Springfield, MO office who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Primary Job Functions

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Qualifications

• High School diploma or equivalent.
• Must have excellent communication skills and focus on customer service.
• Must have good time management skills, be organized, and have the ability to multi‑task.
• Experience using Microsoft Office Suite (preferred)
• Experience in the door industry (preferred)
• Experience in a dispatch or other high volume administration field is a plus but not required.

Our Benefit Offerings Include

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short‑term disability, & long‑term disability
• And more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Unsolicited Resumes Statement

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)