Residential Customer Credit Specialist

The AES Corporation; Dayton (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

The AES Corporation in Dayton, OH, is seeking a Customer Credit Representative (CSR-1) to handle inbound residential customer calls and provide outstanding service on billing, payments, and general account maintenance.

Entry-level qualifications include a high school diploma or equivalent, basic computer and keyboarding skills, and strong verbal and written communication. The role requires accuracy, professionalism, and willingness to work overtime as needed.

Qualifications

• Must have a high school diploma or equivalent.
• Must possess basic computer skills.
• Must possess basic keyboarding skills.
• Must demonstrate professional verbal and written communication skills.
• Must possess and demonstrate basic math skills.
• Must be able to receive direction and take appropriate action.
• Must be able and willing to work overtime as required.

Responsibilities

• Respond to a variety of customer inquiries including basic billing and payments.
• Inform customers about company offerings when applicable.
• Update and maintain customer account records.
• Verify accuracy of customer data (name, address, phone).
• Operate customer service systems.
• Direct calls to other groups when needed.
• Adhere to guidelines and meet performance metrics.
• Willing to work overtime as required.

Skills

Basic computer skills

Keyboarding skills

Verbal communication

Written communication

Basic math skills

Ability to receive direction

Overtime as needed

Education

High school diploma or equivalent

Job description

The AES Corporation in Dayton, OH, is seeking a Customer Credit Representative (CSR-1) to handle inbound residential customer calls and provide outstanding service on billing, payments, and general account maintenance.

Entry-level qualifications include a high school diploma or equivalent, basic computer and keyboarding skills, and strong verbal and written communication. The role requires accuracy, professionalism, and willingness to work overtime as needed.