Residential Credit & Collections Specialist (Hybrid)

Xcel Energy; Eau Claire (WI); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

401(k) plan

PTO

Job summary

Xcel Energy, a Fortune 500 energy provider, is seeking a Residential Credit and Collections Representative in Eau Claire, WI. The role focuses on customer satisfaction, debt recovery, and educating customers on energy rate options across service territories.

Initial seven weeks of in-person training are followed by three months in-office. Strong computer skills and ability to navigate multiple systems are essential; bilingual Spanish is a plus.

Qualifications

• At least 18 months of customer service experience or equivalent.
• High School Diploma or equivalent.
• Ability to confidently use multiple computer programs at once.
• The capability to proactively identify, troubleshoot, and resolve technology-related issues.

Responsibilities

• Deliver exceptional customer service through multiple communication channels, primarily phone calls.
• Anticipate customer needs and offer tailored solutions using advanced problem-solving skills.
• Utilize critical thinking to address and resolve complex customer inquiries.
• Provide specialized technical support to customers.
• Engage with past due customers to negotiate for payments and eligible arrangements on remaining balances.
• Follow and optimize collection protocol utilizing specialized tools.
• Expedite the resolution of customer disputes and queries.
• Handle customer phone calls professionally, empathetically and knowledgeably, following appropriate scripts when necessary.
• Participate in an on-call rotation.
• Perform additional duties as assigned, including involvement in special projects.

Skills

Customer service

Multitasking

Problem solving

Communication

Education

High School Diploma

Tools

CRM systems

Job description

Xcel Energy, a Fortune 500 energy provider, is seeking a Residential Credit and Collections Representative in Eau Claire, WI. The role focuses on customer satisfaction, debt recovery, and educating customers on energy rate options across service territories.

Initial seven weeks of in-person training are followed by three months in-office. Strong computer skills and ability to navigate multiple systems are essential; bilingual Spanish is a plus.