Residential Counselor Supervisor — Lead in Supportive Housing

DESC; Seattle (WA); On-site; USD 89,000 - 101,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

Long-term Disability insurance

Medical insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

Job summary

DESC in Seattle, WA seeks a Residential Counselor Supervisor for Canaday House to oversee Residential Counselors and coordinate 24/7 building operations and tenant support.

The role supports clinical staff, engages residents, and ensures safe, orderly operations. Salary ranges reflect leadership responsibilities in DESC's homeless services, with benefits and opportunities for professional growth.

Qualifications

• 2 years of work experience in human services or social services - preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorder - OR 1 year of highly relevant experience, which included, but is not limited to, DESC work experience.
• Personal lived experience may substitute for some of the work experience requirements.
• Demonstrated de-escalation ability.
• Demonstrated leadership qualities.

Responsibilities

• Supervise and oversee Residential Counselors.
• Support Residential Counselors in their roles as providers of milieu therapy, crisis management, and handling of daily building operations.
• Provide on-site coordination for residents' activity.
• Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as necessary.
• Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence.
• Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings.
• Manage all building operations in the absence of Project Manager and clinical staff as assigned.
• Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.
• Maintain safety and security by monitoring all general access areas and enforcing project rules.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
• Write significant events involving residents and building operations activities in a daily log; read log daily.
• Assist with room turnovers, new resident leasing and orientation; rent collection and facilities inspections.
• Respond to resident complaints.
• Work cooperatively with clinical and maintenance staff and with visiting providers; refer residents to clinical staff and other staff as necessary.
• Initiate appropriate response to maintenance requests.
• Participate in staff meetings and trainings.
• Assist with other property management functions as assigned.
• Other duties as assigned.

Job description

DESC in Seattle, WA seeks a Residential Counselor Supervisor for Canaday House to oversee Residential Counselors and coordinate 24/7 building operations and tenant support.

The role supports clinical staff, engages residents, and ensures safe, orderly operations. Salary ranges reflect leadership responsibilities in DESC's homeless services, with benefits and opportunities for professional growth.