Residential Coordinator

Encore-Community-Services; New York (NY); On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plans

Paid time off

403(b) with Employer Match

Flexible Spending Account

Transit benefits

Job summary

Encore Community Services in Midtown Manhattan seeks a Residential Coordinator for the Encore 49 Residence, an SRO project. You will assist residents with daily living activities, coordinate health and wellness programs, and help foster a caring community on-site.

The role requires strong listening and communication skills, a caregiver mindset, and the ability to work Tue-Sat, 35 hours weekly. A Bachelor’s is preferred; CNA/HHA certification is a plus and benefits include comprehensive coverage

Qualifications

• Bachelor's degree preferred or equivalent experience in a relevant field.
• High school diploma accepted with experience; CNA/HHA certification considered.
• CNA or HHA certification will be considered for eligibility.

Responsibilities

• Assist residents with daily living activities including bathing, dressing, grooming, eating, and mobility.
• Provide companionship and foster a trusting relationship with residents.
• Monitor and document medication administration and health concerns per policy.
• Coordinate with staff to support residents' wellness, nutrition, and safety.
• Assist with coordinating transportation, appointments, and activities.
• Maintain accurate records and respond to communications in a timely manner.
• Support residents’ participation in social, educational, and recreational activities.
• Assist with orientation, move-in/out processes, and documentation.

Skills

Listening skills

Communication skills

Patient care

Teamwork

Education

Bachelor's degree preferred

High school diploma accepted with experience

CNA or HHA certification (willing to attain)

Tools

Microsoft Office

Job description

Description

Job Title: Residential Coordinator

Program: Encore 49 Residence

Supervisor: Director of Residential Services

Job Status: Full-Time/ Non-Exempt

Job Hours: 35 hours per week/ Tuesday-Saturday /On-Site

Location: Midtown – Manhattan

Salary: $40,000 - $41,000 Annually

Encore Community Services – Who We Are

Widely known as Broadway’s longest-running act of loving care, Encore is dedicated to improving the quality of life for older New Yorkers so they can do more than survive—they can thrive. Through a comprehensive range of programs and services, Encore takes a “no wrong door” approach, connecting older adults with the support, resources, and opportunities they need to age in place comfortably and with dignity for as long as possible.

Encore is recognized as one of New York City’s most respected and trusted nonprofit organizations serving older adults. As a leader in the human services field, Encore remains at the forefront of innovative approaches to meeting the evolving needs of older New Yorkers while advocating for the essential human service professionals who help sustain the City’s safety net.

This is an opportunity to join a mission-driven organization that values its employees as its most important resource and recognizes that a strong, supported workforce is essential to advancing its mission.

Position At A Glance

The Residential Coordinator will help Encore achieve its mission of improving the lives of Older New Yorkers at the Encore 49 Residence, a Single Residence Occupancy (SRO) project in midtown Manhattan. The Residential Coordinator will be responsible for assisting residents with daily living, which might include using the toilet, bathing and washing, dressing, cooking, serving food, housekeeping and collecting food trays. They also help with other tasks such as recreational and social activities. The Residential Coordinator is responsible for organizing and/or facilitating health, wellness, and educational programs that are tailored to Residents needs in order to improve their well-being and foster a strong sense of community. The Residential Coordinator will assist residents who have limited mobility by helping them walk or transporting them in wheelchairs. In addition, the Coordinator may perform administrative tasks such as answering phones and greeting visitors, and provide documentation of care. The Residential Coordinator is part of a collaborative effort among all staff directly involved in the service of seniors to provide an atmosphere of hospitality at the Encore 49 Residence. A successful Residential Coordinator will be sensitive and respectful of the diverse physical, cultural, mental, emotional and spiritual needs of residents and staff members. The Resident Coordinator will have a passion for helping vulnerable seniors. Top candidates will be great listeners and communicators, and will enjoy the companionship of senior citizens.

Employee Benefits – What We Offer

This position is a full-time position with benefits that include medical insurance (with Employee contribution), Dental & Vision plans with coverage beginning on the first day of hire, generous paid time off (vacation, personal days, sick days and earned floating holidays), 403(b) with 3% Employer Match after a year of employment, Flexible Spending Account, Dependent Care and transit benefits.

Requirements

Role Responsibilities

• Assist residents with daily personal routines, including bathing, dressing, grooming, eating, laundry and using the bathroom;
• Provide companionship to residents and establish a trusting relationship with them;
• Ensure that residents are taking their prescribed medication(s), and meticulously track and record medication distribution according to training and program policy;
• Report any concerns or medical issues;
• Collaborate with management and coworkers to ensure residents receive the best quality of life possible;
• Advise and assist residents with nutrition and cleanliness;
• Ensure Residents’ voices are heard, and their ideas play a prominent role in programming;
• Identifying and coordinate services for the unique needs of the Residents and utilize screening and assessment tools to make those determinations;
• Read and respond to emails and voicemails on a daily basis and respond in a timely manner
• Schedule and conduct orientation, walk through, move in, move out, shipping and storing of items for new and transitioning residents
• Clearly document any and all client interactions, engagements, activities in AWARDS by the end of the work week;
• Ensure client intake documentation including but not limited to the Resident Handbook, Emergency Contact form, Release of Information and Health Assessment is completed prior to client’s move in date;
• Coordinate, schedule, maintain and submit accurate and updated records on all Residents to include the services they receive including but not limited to weekly Pantry items, transportation; shopping activities; clinic visits
• Attend and participate in residence and departmental meetings, including but not limited to Case Conference, Partnership meetings, Agency-wide meetings/Town Halls;
• Keep office space neat and organized;
• Encourage and enable socialization among seniors and help create an atmosphere that fosters trust, caring, and respect for one another;
• Coordinate weekly, bi-weekly, and monthly doctors’ visits;
• Update vacancy list on a monthly basis;
• Update bulletin board on a monthly basis;
• Create a monthly newsletter by the 3rd week of the month and distribute to each client mailbox;
• Always present the best bed-side manner including being friendly, patient, and compassionate when intersecting with residents;
• Travel throughout the program’s service, which in includes the neighboring vicinity and, at times, farther destinations within the NYC area is required on a regular basis;
• Provide coverage during staff shortages and emergency situations;
• Complete all ongoing required professional development and certification requirements that are associated with the position as assigned by the supervisor;
• Adhere to and enforce all safety and emergency procedures;
• Assist with special projects and other duties assigned by the manager(s);

Required Qualifications

• Bachelor degree preferred, High school diploma accepted with experience;
• Experience working with elderly or disabled people;
• Ability to meet the following physical requirements: Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, and Lifting (30 to 50 pounds);
• Have the ability to stand for long periods of time and during housekeeping functions;
• Strong emotional intelligence and listening skills;
• CNA or HHA certification (we will consider candidates who are willing to attain the certification within a year of employment, but these candidates must be currently enrolled in a program);
• Friendly, professional demeanor;
• Microsoft Office Experience;
• Ability to work under pressure and follow directions;
• Work well with others in a team environment;
• Be available to work on holidays and during emergencies, as requested;
• Bilingual preferred;
• First aid and CPR certification.