Residential Case Manager

Encore Community Services; New York (NY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plans start day one

Paid time off

403(b) with 3% employer match

Flexible Spending Account

Dependent Care and transit benefits

Job summary

Encore Community Services in New York, NY seeks a Residential Case Manager for Encore 49 Residence. This hybrid, full-time role focuses on case management and rehabilitative services to support housing stability and independence for older adults.

You will conduct assessments, coordinate resources, and collaborate with multidisciplinary teams to prevent hospitalization and homelessness while improving tenants’ quality of life.

Qualifications

• Two years’ experience in social services with a BA in a related field.
• Proven experience with the senior homelessness and/or mental health populations.
• Strong clinical, written, and interpersonal communication skills.
• Proficient in Microsoft Office and cloud-based applications.

Responsibilities

• Provide case management and rehabilitative mental health services to Encore 49 residents.
• Conduct needs-based assessments and connect residents to income resources.
• Maintain documentation and reporting in data entry systems and funding sources’ files.
• Coordinate services with the Senior Center, Meals on Wheels, Adult Day Treatment Programs and other providers.
• Escort clients to hospital visits and accompany them to appointments as needed.

Skills

Case management

Crisis management

De-escalation

Community outreach

Multidisciplinary collaboration

Education

BA in related social service field

Tools

Microsoft Office

AWARDS database

Job description

Description

Job Title: Residential Case Manager

Program: Encore 49 Residence

Supervisor: Residential Manager of Supportive Housing

Job Status: Full Time/ Non-Exempt

Job Hours: 35 hours per week

Location: Hybrid work schedule 4 day in Midtown office; 1 day virtual

Compensation: $50,000 - 55,000 annually

About Encore: Known widely as Broadways longest running act of loving care, Encore’s mission is to improve the quality of life for older New Yorkers so they are not just surviving, but thriving. Through a robust array of programming, Encore takes a “no wrong door approach” to ensure Seniors are able to age in place comfortably for as long as possible. Encore is recognized as one of the most respected and trusted nonprofit organizations providing services for older New Yorkers in New York’s City. Encore is on the cutting edge in the human service field and is a staunch advocate not only for older New Yorkers, but also for the essential human service employees who serve as the City’s safety net. Do not miss this chance to work for a mission-oriented organization, which centers employees as its number one resource.

About Position: The Residential Case Manager at Encore 49 provide case management and rehabilitative mental health services, namely in the areas of hygiene, activities of daily living, financial management, social functioning, health care and self-sufficiency, to identified residents of Encore’s supportive housing program. The ultimate aim of the program is to prevent recidivism of hospitalization and/ or homelessness and improve tenant's quality of life.

Benefits: This position is a full-time position with benefits that include medical insurance (with Employee contribution), Dental & Vision plans with coverage beginning on the first day of hire, generous paid time off (vacation, personal days, sick days and earned floating holidays), 403(b) with 3% Employer Match after a year of employment, Flexible Spending Account, Dependent Care and transit benefits.

Requirements

• Conduct needs-based and program eligibility assessments, engaging in community outreach, providing case management services, milieu management, crisis management and de-escalation and life skills.
• Connect to income resources and/or public benefits, determining rental amounts, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams and accompanying participants on appointments as needed.
• Have an expertise on mental health services and may develop specialty areas including housing, legal services, benefits, or others as indicated by the needs of the program.
• Provide assessment, and at times companionship, for Encore 49 residents in a variety of settings, including in offices, in resident rooms, on neighborhood outings, at doctor’s offices, at Encore’s Senior Center and other NYC neighborhood locations
• Provides intensive case management for the acute population; ensures residents receive regular engagement in services. Facilitates the delivery of appropriate services for residents as indicated by relevant service modalities through an equity lens.
• Demonstrates knowledge of resident-specific resources, a passion for serving the population and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains resident vital documentation and disability documentation.
• Ensures timely reporting, documentation and record-keeping within data entry systems and hard copy files in accordance as mandated by funding sources (DHS and DHMH) or agency administrator, in an orderly and up-to-date manner.
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Conduct monthly room inspections for each resident on the caseload, wellness checks, and deliver client mail if necessary
• Maintains physical and emotional safety of all residents in the facility. Manages the milieu and addresses any resident conflict immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.
• Coordinate services with the Senior Center, Meals on Wheels, Adult Day Treatment Programs, family members, medical facilities, home care agencies, entitlement systems and all other service providers involved with or required by clients. This includes advocacy when needed and/ or visiting hospitalized clients and clients in nursing homes.
• Escort clients to and from hospital visits. This include 911 calls where clients are taken to hospital or nursing homes. Conduct follow-up visits with clients who are hospitalized or in a nursing home until the clients are discharged or placed in other long-term treatment facility
• Actively participate in the interdisciplinary team approach at Encore 49, including communicating with the Senior Director of Programs. Assistant Director of Senior Housing Services, Building Manager, consulting Psychiatrist, medical doctors, caseworkers, visiting nurse, home health aides, administrative assistance, interns and volunteers.
• In times of great need, assist with Encore’s Home Delivered Meals Program; including assisting with the delivery of meals in the Neighborhood of Encore 49
• Participate in staff meetings and supervisory sessions with Director of Social Services and Supervisor of Social Services.
• All other duties as assigned.

Qualifications

• Have a sensitivity and empathy for participants in the programs.
• Two years’ experience and BA in related social service field.
• Proven experience with the senior homelessness, and/ or mental health populations.
• Strong clinical skills.
• Expert written, oral, and interpersonal communication skills.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Demonstrate excellent organization skills
• Knowledge in AWARDS database a plus.
• Work well under supervision.
• Must be able to work a flexible schedule of either Saturday-Wednesday or Sunday-Thursday.
• Bilingual a plus.