Residential Coordinator

Hope Family Partners; Lewiston (ME); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Paid training

Health insurance

Dental/Vision insurance

401(k) retirement plan

Employer paid life insurance

Job summary

Hope Family Partners is seeking a Residential Coordinator to oversee daily operations of residential programs for individuals with intellectual and developmental disabilities in Maine. You will supervise DSPs and House Managers, ensure ISPs are implemented, and maintain compliance with MaineCare HCBS standards.

You will monitor documentation, support staff training, coordinate scheduling, and promote a safe, person-centered, community-based service delivery model.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Minimum 2 years experience in residential or developmental disability services.
• Supervisory experience preferred.
• Knowledge of MaineCare HCBS waiver programs (Section 21/29 preferred).
• CRMA certification (or ability to obtain).
• Valid driver’s license and reliable transportation.

Responsibilities

• Oversee implementation of Individual Support Plans (ISPs) and ensure timely documentation.
• Supervise Direct Support Professionals (DSPs) and House Managers; provide coaching and performance feedback.
• Maintain compliance with MaineCare HCBS standards, MARs, incident reports, and licensing expectations.
• Support staffing scheduling, coverage, and recruitment efforts for DSPs.
• Serve as liaison between staff, families, and case managers; participate in team meetings.
• Identify performance gaps and lead improvement plans; participate in investigations as needed.

Skills

Supervisory experience

HCBS knowledge

CRMA certification

Driver's license

Residential experience

Education

Bachelor’s degree in Human Services, Social Work, Psychology, or related field

Job description

Description

Hope Family Partners is seeking a Residential Coordinator who is passionate about developing staff, ensuring quality services, and helping individuals with intellectual and developmental disabilities live meaningful, self-directed lives in their communities.

Position Summary

The Residential Coordinator is responsible for the daily operational oversight of assigned residential programs serving individuals with intellectual and/or developmental disabilities. This role ensures high-quality, person-centered services while maintaining compliance with MaineCare (HCBS) regulations, licensing standards, CRMA requirements, and agency policies. The Residential Coordinator supports and supervises direct care staff, promotes a culture of accountability, and ensures that services are delivered safely, ethically, and in accordance with individualized support plans.

Essential Responsibilities

Program Oversight

• Ensure implementation of Individual Support Plans (ISPs)
• Monitor documentation quality and timeliness
• Oversee medication administration practices (CRMA compliance)
• Conduct regular program audits and house reviews
• Ensure health, safety, and environmental standards are met

Staff Supervision & Development

• Supervise Direct Support Professionals (DSPs) and House Managers
• Provide coaching, feedback, and performance monitoring
• Assist with onboarding and orientation
• Monitor training compliance (SafetyCare, CRMA, mandated training)
• Participate in corrective action processes when necessary

Compliance & Documentation

• Ensure compliance with MaineCare HCBS standards
• Review daily notes, MARs, and incident reports
• Monitor GER reporting and follow-up
• Maintain accurate records in electronic HR and documentation systems
• Support licensing visits and audits

Scheduling & Staffing

• Assist in maintaining adequate staffing levels
• Support shift coverage and scheduling adjustments
• Monitor overtime and staffing patterns
• Participate in recruitment and interviewing of DSP candidates

Communication & Team Leadership

• Serve as liaison between staff, leadership, families, and case managers
• Participate in team meetings and planning meetings
• Communicate expectations clearly and professionally
• Promote positive team culture and accountability

Quality Assurance & Risk Management

• Identify performance gaps and implement improvement plans
• Address concerns related to safety or compliance immediately
• Participate in internal investigations when needed
• Promote dignity, independence, and community integration

Requirements

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred (or equivalent experience)
• Minimum 2 years experience in residential or developmental disability services
• Supervisory experience preferred
• Knowledge of MaineCare HCBS waiver programs (Section 21/29 preferred)
• CRMA certification (or ability to obtain)
• Valid driver’s license and reliable transportation

Competencies

• Strong leadership and coaching skills
• Knowledge of Medicaid documentation standards
• Ability to manage multiple priorities
• Strong written and verbal communication skills
• Conflict resolution and accountability management
• Professional boundaries and ethical judgment

Physical & Work Requirements

• Ability to work flexible hours, including occasional evenings or weekends
• Ability to respond to program emergencies
• Ability to assist with transfers or physical supports when necessary
• Ability to pass background checks per Maine DHHS requirements

Performance Indicators

• Training compliance rate
• Documentation audit scores
• Reduction in preventable incidents (GERs)
• Staff retention rates
• Timely follow-up on corrective actions
• Positive licensing or audit outcomes

Benefits

• Paid time off
• Paid training
• Health insurance
• Dental/Vision insurance
• 401(k) retirement plan
• Employer paid life insurance

Starting Salary Range: $65,000 - $75,000

Equal Employment Opportunity Statement

Hope Family Partners is an Equal Opportunity Employer and complies with all applicable federal and state employment laws.