Residential Coordinator

Ray Graham Association; Elmhurst (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Employer-paid Life Insurance

Employee Assistance Program

Professional Development andLeadership

Mileage Reimbursement

Career Growth

Job summary

Ray Graham Association seeks an experienced Residential Coordinator to lead our Community Living Resources program, supervising 10–12 community homes and mentoring Lead DSPs. You will collaborate with Residential Supervisors, QIDPs, and agency leaders to ensure person-centered supports.

If you are a collaborative leader who promotes regulatory excellence and helps adults with IDD live meaningful lives in their communities, apply.

Qualifications

• High School Diploma or GED required.
• Experience providing direct support services.
• Minimum 1–5 years of supervisory experience preferred.
• Strong leadership, organizational, coaching, and communication skills.
• Ability to manage multiple priorities and work independently.
• Must complete required background checks (CANTS, LEADS, Illinois State Police).
• Agency training completion required.

Responsibilities

• Provide leadership and operational oversight for 10–12 community homes.
• Supervise, mentor, train, and support Lead DSPs and Residential Supervisors.
• Ensure compliance with DHS, Rule 115, Rule 116, HCBS, CMS, CQL standards and agency policies.
• Monitor medical appointments, documentation, medication administration, and safety.
• Review Therap billing, Impruvon records, budgets, and operation reports.
• Conduct routine audits and timely corrective actions.
• Coordinate emergency response and coverage during absences.
• Support onboarding and ongoing staff development.
• Partner with QIDPs, Medical Coordinators, Transportation, Maintenance and other departments.
• Promote person-centered planning, community inclusion, and advocacy.

Skills

Leadership

Supervision

Coaching

Communication

Education

High School Diploma or GED

Tools

Therap

Paylocity

Impruvon

My25

Electronic documentation

Job description

Description

Ray Graham Association is seeking an experienced, mission-driven Residential Coordinator to provide operational leadership for our Community Living Resources (CLR) residential program. This leadership position oversees approximately 10–12 community homes, provides direct supervision to Lead Direct Support Professionals (LDSPs), and partners with Residential Supervisors, QIDPs, and agency leadership to ensure exceptional, person-centered supports for adults with intellectual and developmental disabilities.

If you are a collaborative leader who enjoys coaching teams, ensuring regulatory excellence, and helping people live meaningful lives in their communities, we encourage you to apply.

What You’ll Do

• Provide leadership and operational oversight for multiple community residential homes.
• Supervise, mentor, train, and support Lead DSPs while providing guidance to Residential Supervisors and DSP teams.
• Ensure compliance with DHS, Rule 115, Rule 116, HCBS, CMS, CQL Person-Centered Excellence standards, and agency policies.
• Monitor medical appointments, documentation, medication administration, environmental safety, and regulatory compliance.
• Review Therap billing, Impruvon medication records, overtime trends, budgets, petty cash, LINK usage, and operational reports.
• Conduct routine audits and ensure timely corrective actions.
• Coordinate emergency response, site coverage, and operational support during Residential Supervisor absences.
• Support onboarding, orientation, driver training, and ongoing staff development.
• Partner with QIDPs, Medical Coordinators, Transportation, Maintenance, and other departments to ensure high-quality services.
• Promote person-centered planning, community inclusion, advocacy, and meaningful outcomes for the people we support.
• Maintain positive relationships with families, guardians, funding agencies, and community partners.

Schedule Expectations

• Monday‑Friday schedule
• Typical hours: 9:00 a.m.–5:30 p.m. or 10:00 a.m.–6:30 p.m.
• Third Shift Coordinator schedules vary and include at least three overnight shifts weekly
• Minimum of one evening each week (until approximately 8:00 p.m.)
• Minimum of two weekend days per month
• Frequent travel between residential homes and Ray Graham locations
• On‑call responsibilities and emergency response required

Benefits

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with a 3% employer match
• Paid Vacation, Sick, and Personal Time
• Paid Holidays
• Employer‑paid Life Insurance
• Employee Assistance Program (EAP)
• Professional Development and Leadership Training
• Mileage Reimbursement for Approved Business Travel
• Opportunities for Career Growth and Advancement

Requirements

• High School Diploma or GED
• Valid Illinois Driver’s License with acceptable driving record
• Previous experience providing direct support services
• Previous supervisory experience (1–5 years preferred)
• Strong leadership, organizational, coaching, and communication skills
• Ability to work independently while managing multiple priorities
• Ability to complete required background checks (CANTS, LEADS, Illinois State Police)
• Successful completion of all required agency training

Preferred

• Experience supervising residential services for individuals with intellectual and developmental disabilities
• Knowledge of Illinois DHS regulations, HCBS Settings Rule, CMS requirements, Rule 115, Rule 116, and CQL accreditation standards
• Experience using Therap, Paylocity, Impruvon, My25, and electronic documentation systems
• Familiarity with AFSCME collective bargaining agreements

What Success Looks Like

• Lead high‑performing, person-centered residential teams
• Maintain regulatory and documentation compliance
• Support positive health, safety, and quality outcomes
• Operate homes within budget expectations
• Strengthen employee engagement through coaching and mentorship
• Promote meaningful community inclusion and personal growth for the people supported
• Build strong partnerships with families, staff, and community stakeholders