Residential Construction Service Manager

ZipRecruiter; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading homebuilder seeks a dedicated individual to conduct inspections and repairs on completed homes in Cincinnati, ensuring customer satisfaction in line with company warranties. The ideal candidate will possess practical skills, relevant experience, and a commitment to quality service, complemented by a strong understanding of the homebuilding industry.

Benefits

Medical insurance

Dental and vision insurance

Paid time off

Paid holidays

401(k) options

Profit sharing plan

Employee stock purchase plan

Employee home purchase plan

Qualifications

• 1-5 years of related work experience in homebuilding.
• Good knowledge of home construction processes.
• Basic academic and practical skills from school curriculum.

Responsibilities

• Performs inspections and repairs for completed homes.
• Contacts and schedules subcontractors and manages service work orders.
• Participates in departmental meetings to enhance job quality.

Skills

Customer Service

Written & verbal communication

Software applications proficiency

Education

High school diploma

Job description

Job DescriptionJob Description

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a leader in a single with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary

Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

Duties and Responsibilities

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
• May complete work orders required to meet customer needs; provides problem solving on-site.
• Contacts and schedules appropriate subcontractors to perform work as required.
• Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including appropriate materials and equipment.
• Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
• Assist in special projects as requested and perform additional duties as required.

Requirements

Minimum Education/Experience

High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry within scope of customer service requirements and construction processes.

Skills

• Proficient in using computers and various software applications
• Written & verbal communication
• Customer Service

Work Conditions

• Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.

• Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.

Benefits

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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