Customer Service Manager

Smart Justice California; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Smart Justice California is seeking a Customer Service Manager who will play a vital role in providing exceptional service to customers. The ideal candidate will demonstrate strong communication skills and a passion for helping people, ensuring inquiries are resolved promptly. The position offers opportunities for continuous learning and requires experience in customer service.

Benefits

Competitive salary and benefits package

Dynamic and supportive team environment

Continuous learning and development opportunities

Chance to impact customer satisfaction

Qualifications

• Proven customer service experience in a call center or retail environment.
• Excellent written and verbal communication skills.
• Proficiency in using customer service tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and maintain detailed records.
• Collaborate with other departments for seamless customer experiences.

Skills

Communication

Problem-solving

Empathy

Multi-tasking

Time management

Attention to detail

Education

High school diploma

Qualifications in customer service

Tools

Customer service software

Job description

**Job Summary:**

We are seeking a highly motivated and enthusiastic Customer Service Manager to join our team. This role is crucial in providing exceptional service to our customers, ensuring their inquiries are resolved promptly and effectively. The ideal candidate will have strong communication skills, a friendly demeanor, and a passion for helping people.

**Key Responsibilities:**

- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

- Provide accurate information about products and services, addressing any questions or concerns.

- Resolve customer issues efficiently, ensuring a positive experience.

- Maintain detailed records of customer interactions, transactions, comments, and complaints.

- Collaborate with other departments to ensure a seamless customer experience.

- Follow up with customers to ensure their issues have been resolved to their satisfaction.

- Continuously improve knowledge of products, services, and customer service techniques.

**Requirements:**

- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

- Proven customer service experience, preferably in a call center or retail environment.

- Excellent communication skills, both written and verbal.

- Strong problem-solving skills and the ability to think on your feet.

- Ability to handle difficult situations with empathy and professionalism.

- Proficiency in using customer service software and tools.

- Ability to work flexible hours, including evenings and weekends.

**Skills & Abilities:**

- Friendly and approachable demeanor with a passion for helping customers.

- Ability to multi-task and manage time effectively.

- Strong attention to detail and organizational skills.

- Team player with a positive attitude and willingness to learn.

**Why Join Us?**

- Opportunity to work with a dynamic and supportive team.

- Continuous learning and development opportunities.

- Competitive salary and benefits package.

- Chance to make a meaningful impact on customer satisfaction and loyalty.

Please let me know once the job description has been posted or if you need any additional information. Thank you for your assistance!